Denitsa Petkova Email & Phone Number

Cambridge, United Kingdom

Heading the expansion and development of the Council’s social lettings agency, Townhall Lettings. Playing a leading role in the program to procure privately rented accommodation. Planning and executing the design and implementation of a new marketing strategy, including redesigning the website and developing the brand. As a result, in the first year the portfolio of properties increased with 20%. Corresponding and negotiating with landlords and third parties, establishing partnerships.

Cambridge, United Kingdom

Processed in the Council’s Payroll System incoming data related to over 2000 employees’ personal information and pay changes. Proactive team-player: made sound recommendations for improving the service. Supervised new team members. Loyal to Council’s policies, confidently liaised between departments and within the hierarchy across the complex organization when identifying areas of poor performance or providing support. Highly efficient in multitasking.

Anywhere

Part of a team of three to translate from German to Bulgarian the book of Dr Emmi Pikler ‘Miteinander vertraut werden’. The first book on the unique Pikler pedagogy ever translated in Bulgarian. Published in 2019, the book is currently distributed on the Bulgarian market.

Ely

Administrated an online database (Greenlight Supplier Approval software).Transferred data from all original documents to the newly developed company’s database. Corresponded with customers, providing advice and support.

Ely, Uk

Data entry records of contracted hours and personal information for 2400 employees in the Payroll system to ensure accurate monthly Payroll. Liaised between departments within the company. Strictly handled confidential records. Proactive team member, organised team-building events. Actively participated in consolidating data and financial analysis.

Varna, Bulgaria

Carefully planned, organised, implemented and managed the activities within the organization (i.e.learning processes, playing activities, events with children and parents). Consulted on efficient expenditures to ensure optimal performance and improvement of the services. Systematically completed diaries and presented regular reports for performance of the team and for each individual child, organising individual follow-up meetings with parents. Constantly sharing within the team new ideas when identifying opportunities for developing the service. Responsible for the health and safety of the children and the premises. Communicated the organizations’ policies and consulted prospective families in the systems in place. Provided psychological support to parents and children and actively participated in resolving interpersonal conflicts. Regularly updated the Cooperative’s website and social media accounts.

Worldwide

Co-founder of an innovative start-up company offering complex consultations in the area of interior design. Precisely planned the budget and marketing, formulated policies and procedures, produced performance plans, delegated tasks, and managed performance of team members. Worked within confidentiality laws regarding personal information. Systematically researched the market for continuous service improvement and personal development. Established reliable partnerships due to strong communication skills and extensive networking. Collaborated with similar business organisations, initiating and coordinating discussion events and workshops. Conducted the marketing strategy and designed advertising materials. Updated, administered and published in company's website, blog, and social media accounts. The accurately maintained database of customers’ information allowed service development and performance management.

Varna, Bulgaria

Competitively traded with luxurious Italian furniture on the Asian market, presenting the company’sservices and policies to new customers. Carried out extensive research of the market niche via analysing tools and expanding the business opportunities via extensive networking with existing and stable partnerships. Strongest skill required for this position: excellent customer service, presentation skills, and outstanding communication, both oral and written. Often involved in negotiations. Promptly coordinated scheduled deliveries, transport, invoices, booked journeys for international visitors of the showrooms in Bulgaria, organized consultations with architects and designers. Administered company’s website.

Varna, Bulgaria

Effectively presented the Company’s key policies and procedures and undertook competitor differentiation to win listings.Confidently followed all procedures, systems and Company’s values within its complex organization, worked within legislative and compliance standards.Monitored sales/lettings as they proceeded and liaised between all stakeholders including mortgage brokers, solicitors, surveyors and governmental bodies in order to progress applications for a purchase timely and efficiently.Booked and conducted viewings, organised Open day property viewings, followed by instant reports to provide useful feedback and to ensure continuous improvement.Developed in-depth knowledge and understanding of housing issues and properties related legislation.Drawing up sale or tenancy agreement contracts as well as collecting and organising payments.Confidently managed properties: timely and effectively resolved any occurring issues, run reports and provided performance information to leaseholders to ensure delivery of value for money.Developed outstanding communication skills in daily performance with customers.Consulted clients about properties’ features and values.Successfully represented clients in negotiations.Showing honesty and listening carefully to understand clients’ needs. Possess the ability to influence decisions and match a client with the most suitable property.Ability to build and sustain strong partnerships.Driven by self-motivation and striving for improvement, effectively worked in a high-pressure environment with and without supervision to meet targets.Successfully implemented forward-thinking recommendations that maximized sales.Daily administrative duties included data entry, planning activities, keeping tenancy schedules up to date, preparing Client Reports, setting up and closing down properties, updating prices in all websites, preparing property brochures, maintaining large portfolio of business partners – the base for future reliable partnerships.

Master’S Degree, International Relations And Affairs

Postgraduate Diploma, Positive Psychotherapy

Postgraduate Diploma, Managment

Managment of Recreation, SPA and Wellness Business

Bachelor’S Degree, Political Sciences

High School, Languages

English and Russian languages

Argentine Tango