Deniz Isen

Deniz Isen Email and Phone Number

Client Solutions Director @ TP
Heerlen, LI, NL
Deniz Isen's Location
Gemeente Heerlen, Limburg, Netherlands, Netherlands
Deniz Isen's Contact Details

Deniz Isen personal email

n/a
About Deniz Isen

Experienced Operations Manager with a demonstrated history of working in Customer Service and Telesales . Skilled in Business Process, Operations Management, Analytical Skills, Coaching, and Sales.

Deniz Isen's Current Company Details
TP

Tp

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Client Solutions Director
Heerlen, LI, NL
Website:
teleperformance.com
Employees:
216398
Deniz Isen Work Experience Details
  • Tp
    Client Solutions Director
    Tp
    Heerlen, Li, Nl
    View
  • Teleperformance Benelux
    Account Director
    Teleperformance Benelux Oct 2023 - Present
    Maastricht, Limburg, Nederland
    View
  • Teleperformance Benelux
    Contact Center Manager
    Teleperformance Benelux Sep 2018 - Oct 2023
    Maastricht, Provincie Limburg, Nederland
    View
  • Conduent
    Operations Manager Telesales
    Conduent May 2016 - Aug 2018
    Maastricht Area, Netherlands
    About ConduentFormer Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services. Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.
    View
  • Typhone.Nl
    Manager Operations
    Typhone.Nl Nov 2012 - May 2016
    Eindhoven Area, Netherlands
    Verantwoordelijk voor de gehele online klantenservice divisie van moederbedrijf Phone House en al haar onderliggende eigen merken (Phonehouse.nl/Typhone.nl) en samenwerkingsverbanden (o.a. MediaMarkt/ANWB). Betreft o.a. Contact Center (sales & service), Backoffice, B2B Sales. Directe aansturing van 6 teamleaders met daaronder 45 medewerkers. Tevens onderdeel van het operationeel management team en nauw betrokken bij commerciële initiatieven van de organisatie.
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  • Typhone.Nl
    Teamleader Backoffice
    Typhone.Nl Aug 2010 - Nov 2012
    Eindhoven Area, Netherlands
    Verantwoordelijk voor de dagelijkse aansturing (coaching, beoordelingscycli) van 10-12 medewerkers.Als team verantwoordelijk voor de verwerking van abonnementsaanvragen van de diverse operators.Analyseren en verbeteren van werkprocessen om processen zo efficient en klantvriendelijk mogelijk in te richten
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  • Typhone.Be
    Teamleader Backoffice
    Typhone.Be Oct 2010 - May 2011
    Maastricht Area, Netherlands
    Separaat aan werkzaamheden voor Typhone.nl het van start opzetten van een klantenservice team (zowel front- als back-office werkzaamheden) voor de Belgische markt.Door verkoop van Phone House België aan een van de operators gestopt.
  • Vodafone
    Proces Analist
    Vodafone Oct 2008 - Apr 2010
    Maastricht Area, Netherlands
    • Analyse en ontwikkeling van processen bij introductie nieuwe en/of bestaande diensten en producten.• Efficiency aanbrengen in bestaande processen, vanuit diverse oogpunten: Klantbeleving, klanttevredenheid, First Time Fix, kostenreductie• Opstellen van stroomschema's in MS Visio en het publiceren van procedures en werkinstructies op intranet,• Adviserende rol richting afdelingsmanagers en/of senior Management over beleids- en procesmatige aspecten. • Projectdeelname namens Customer Management bij diverse grootschalige afdeling overschrijdende projecten• Project leider bij diverse kleinere projecten• Uitvoeren van afdeling overschrijdende opdrachten waarbij belangen van de verschillende betrokken partijen worden behartigd en afgewogen. • Domeineigenaar bij begeleiding van grote systemreleases en implementatiesTrack record:• Samen met directe collega eindverantwoordelijk voor project “telefonisch annuleren” incl. opzet Loyalty team voor winback-campagnes, inmiddels de standaard in telecomland.• Projectdeelname c.q. domeinverantwoordelijke bij diverse grote systeemreleases van o.a. Vodafone CSM/Gemini, Oracle Warehouse Management
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  • Vodafone
    Adviseur Corporate Services
    Vodafone Dec 2003 - Oct 2008
    Maastricht Area, Netherlands
    Onderdeel van team Strategic Accounts, verantwoordelijk voor afhandeling van vragen en verzoeken van telecombeheerders van diverse grote (inter-)nationale klanten.Later verantwoordelijk voor interne projectplanning bij grote migratietrajecten.
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Deniz Isen Skills

Telecommunications Mobile Devices Mobile Communications Call Centers Service Delivery Service Management Contact Centers Process Management Call Center E Commerce Change Management Management Outsourcing Customer Experience Process Creation Program Management B2b Project Management Process Improvement Business Process Improvement Team Management Business Analysis Microsoft Dynamics Ax Operations Management Sales Coaching Sales Management Team Leadership Business Process Microsoft Office Customer Service Social Media Teamwork Analysis Performance Management Microsoft Excel English Requirements Analysis Customer Satisfaction Beheer Winst En Verliesrekening Bedrijfsstrategie Welzijn Van Medewerkers Strategische Relaties

Deniz Isen Education Details

  • Arcus College
    Arcus College
    Mbo
  • Emma College, Locatie Broekland
    Emma College, Locatie Broekland
    Nederlands, Engels, Wiskunde, Geschiedenis, Aardrijkskunde, Economie
  • Basisschool Eikenderveld, Heerlen
    Basisschool Eikenderveld, Heerlen
    Lagere School

Frequently Asked Questions about Deniz Isen

What company does Deniz Isen work for?

Deniz Isen works for Tp

What is Deniz Isen's role at the current company?

Deniz Isen's current role is Client Solutions Director.

What is Deniz Isen's email address?

Deniz Isen's email address is de****@****line.nl

What schools did Deniz Isen attend?

Deniz Isen attended Arcus College, Emma College, Locatie Broekland, Basisschool Eikenderveld, Heerlen.

What are some of Deniz Isen's interests?

Deniz Isen has interest in Football, Reading, Theaters, Travel, Movies.

What skills is Deniz Isen known for?

Deniz Isen has skills like Telecommunications, Mobile Devices, Mobile Communications, Call Centers, Service Delivery, Service Management, Contact Centers, Process Management, Call Center, E Commerce, Change Management, Management.

Who are Deniz Isen's colleagues?

Deniz Isen's colleagues are Luis Alejandro Pineda, Doménica Enríquez, Erl John Dimavivas, Ambika Kaur Chauhan, Abir Saha, Nandini Satish, Ajit Verma.

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