• Management of domestic storage and logistics processes.• Organization and management of storage processes, including inventory control, space management, logistics, product entry and exit, shipment planning, and structuring all processes related to returns efficiently and effectively.• End-to-end tracking of e-commerce customer order processes, including monitoring returns, exchanges, and cancellations.• Ensuring the uninterrupted and accurate operation of supplier billing, reconciliation, compensation, performance evaluation, and monitoring processes.• Management of customer relations and implementation of initiatives to enhance customer satisfaction.• Collaborating with third-party logistics firms to ensure timely and complete deliveries to stores and customers.• Ensuring the efficient and cost-effective operation of vehicle procurement processes according to operational needs while closely monitoring supply market dynamics.• Monitoring and controlling logistics KPIs (on-time delivery, order pick-up timeliness, first order fulfillment rate, damaged delivery product ratio, shipment accuracy).• Supporting the establishment of the necessary infrastructure for managing logistics processes in all facilities according to service standards and in a timely manner.• Managing subcontractors and supplier firms, acquiring temporary labor services when additional workforce is needed, and overseeing timesheets and invoice verification for hired labor.• Managing subordinates and ensuring that all related applications in the facility comply with Occupational Health and Safety (OHS), Environmental Management, and Waste Management regulations and laws.

• Manage the distribution and storage processes of the transfer center comprehensively and efficiently. Ensure seamless and integrated management of cargo and logistics processes.• Oversee, control, and report all internal warehouse processes as part of the daily work plan.• Establish and manage micro and macro distribution networks.• Manage air cargo and ring operations, including the planning, coordination, and tracking of all intercity vehicle movements across Turkey.• Establish systems, improve processes, and develop and implement projects for distribution, collection, and logistics processes.• Coordinate the e-commerce operation with an end-to-end control tower approach.• Monitor logistics unit performance indicators, follow operational KPI targets, track, report, and ensure continuous improvement of process performances.• Optimize and monitor the efficiency of the fleet vehicle count. Identify the company's vehicle needs, report the quantity and technical specifications to senior management, and manage the allocation and assignment of purchased or leased vehicles to drivers.• Manage distribution processes through third-party firm-supplied driver services and monitor their performance.• Track incoming and outgoing line/ring vehicles and ensure adherence to target arrival and departure times.• Ensure that all damaged, unmarked, and problematic cargo identified in transfer centers is processed accurately and on the same day.• Regularly track operational metrics and continuously improve them in line with KPIs/OKRs.• Plan periodic maintenance and repairs for all necessary equipment to ensure the continuous operation, order, and functionality of the facilities, and prepare annual investment budgets.• Coordinate efforts to enhance customer satisfaction in operational processes.• Organize shift planning for subordinate personnel to ensure efficient daily operations and task follow-up

• Manage, develop, optimize, and delegate all end-to-end operational processes.• Ensure the effective, efficient, high-quality, timely, and cost-effective execution of planning, shipping, and logistics operations.• Oversee all operations of e-commerce cargo and logistics.• Establish and manage both micro and macro (branch/agency) distribution networks, including FTL and Milkrun distribution organizations.• Manage 3PL supplier, owned, leased, and contracted vehicle operations and performance processes (over 300 3PL suppliers management and controls).• Efficiently organize logistics activities in domestic facilities, including new projects.• Ensure the smooth execution of logistics operations for an average of 35,000,000 packages and orders per year (incoming and outgoing).• Conduct internal audits and inspections of subordinate units within the scope of ISO (9001-10002 and 18001).• Accurately and timely manage the vehicle fleet's mileage, fuel, routine maintenance-repair, performance calculations, and traffic-related legal requirements.• Ensure the effective and efficient management of the transfer center, including the necessary maintenance and efficient use of warehouse equipment and vehicles, and coordinate and manage personnel from subcontractor companies.• Resolve customer complaints through direct customer visits and field visits; conduct feasibility studies (profit-loss-cost) for new and existing warehouse-unit-branch-cross dock, monitor and review their performance regularly, and report to the general management.• Define, plan, and conduct performance evaluations for the tasks of subordinate personnel.• Ensure the tracking of damage compensation issues.• Follow and ensure compliance with OHS and Quality Management rules in coordination with the OHS and Quality Management Representative.

• Managing domestic logistics center (DC) operations activities.• Organizing domestic shipment transportation, ensuring continuous coordination throughout the day between the warehouse, transportation, and the customer regarding the shipment schedule.• Planning or facilitating the planning of cross-dock operations on a daily, weekly, and monthly basis to meet KPI targets and ensuring the implementation and control of these plans.• Managing e-commerce logistics operations.• Ensuring the optimal use of company vehicles by regularly tracking and controlling maintenance, inspections, insurance, registration, tire changes, etc.• Coordinating warehouse operations, managing all inbound and outbound processes in the warehouse completely and integrally.• Establishing an auto-control system for storage and shipment processes and controlling its applications.• Managing the process of delivering incoming orders to customers on time and without error according to company rules and procedures, ensuring the targeted performance level is achieved.• Efficiently organizing logistics activities in domestic facilities, including new projects.• Being responsible for the joint management and tracking of driver personnel files and vehicle files (registration, TÜV inspection, maintenance invoices, and all related documents) with the Human Resources department.• Monitoring current market transportation prices, securing cost-effective transportation companies, and preparing their contracts.• Tracking Key Performance Indicators (KPIs) in the processes and ensuring daily, weekly, monthly, and periodic

• Organizing and managing domestic logistics operations. Overseeing the process from loading to delivery and ensuring the necessary flow of information.• Managing and optimizing transportation, distribution, warehousing, and inventory control processes.• Managing order management, warehouse management (both finished goods and raw materials), inventory management, import and export operations, transportation organization, and shipment planning processes.• Responsible for maintaining accurate inventory, ensuring numerical and positional accuracy of stock in both the system and the warehouse.• Overseeing the daily planned operations and managing inter-departmental communication networks. Ensuring the organization of necessary activities to meet customer orders completely and on time.• Planning loads for road transportation operations, organizing suitable suppliers and vehicles, and executing shipments. Ensuring the regular reporting of shipping activities.• Monitoring all customer orders entered into the system, coordinating transportation plans and organization based on delivery dates, locations, and stock distribution priorities, and tracking the process until delivery.• Monitoring stock levels and coordinating with production planning to ensure material availability for production needs.• Ensuring the daily dispatch of orders prepared from the warehouse, and reporting and following up on any issues or delays.