Deniza Drapchuk Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Netherlands

Starting as a PM in Trengo, I then got an opportunity to work as a PM for three different teams - Backend team, Frontend team, and Cross functional team. I got promoted to become the first ever Senior PM in Trengo. Together with the engineers and UX Team we deliver value for the whole customer base improving core functions of the product, and innovating on the new features. Key Accomplishments:*Revolutionized Integrations*: Spearheaded the development of the Integration Hub, resulting in a 5x increase in third-party tool integrations. Launched the Integrations Marketplace, streamlining discovery and adoption. Significantly reduced integration setup time, leading to decreased support tickets and optimized engineering efforts.*Enhanced User Experience*: Successfully launched Trengo's Composer for Replies and Internal Comments, a major product overhaul. With a success rate of 99.95%, we empowered users with a more intuitive and efficient interface.*Modernized Infrastructure*: Led a complex project to migrate to a new database provider, collaborating closely with engineering, infrastructure, and cloud teams to ensure a seamless transition.*Accelerated Product Development*: Implemented a robust Alpha and Beta testing program, significantly improving the speed and quality of prototype and MVP launches.*Championed Continuous Discovery*: Actively promoted a culture of continuous learning and innovation, fostering a data-driven approach to product development.By combining strategic thinking, technical expertise, and strong leadership skills, I've consistently delivered exceptional results and positioned Trengo as a leading player in the customer engagement market.

Pioneered the development of innovative software solutions (0-1) for offline retailers, addressing critical business challenges.Established and managed a successful partner program, empowering franchisees to drive sales and maximize the impact of our solutions.Led product demonstrations for C-level executives and top management at retail giants and SMBs, showcasing the value and potential of our products.Collaborated closely with development, design, marketing, and sales teams to ensure seamless product delivery and adoption.Leveraged data analytics to optimize product features, improve user retention, and increase customer engagement.Key Skills: Product Management, Data Analysis, UX Design, A/B Testing, Team Leadership, Cross-Functional Collaboration, Partner Management

Product Leadership: Successfully led product pivot - redefined value propositions to drive growth and customer satisfaction.Cross-Functional Collaboration: Worked closely with CEOs, founders, development, design, and tech support teams to ensure seamless product delivery.Customer-Centric Approach: Conducted in-depth customer research to identify pain points and develop innovative solutions.Agile Methodology: Employed Agile principles to optimize product development and ensure rapid iteration.Product Launch and Growth: Successfully launched products from inception to market, acquiring over 200 clients and 10,000+ usersStarted as a PM and managed to get promoted to Senior PM.

Customer Success and Growth: Collaborated with SMBs nationwide to implement Giftoman Loyalty System, providing technical support, marketing guidance, and digital marketing services.Product Innovation: Actively contributed to the development of new features, ensuring alignment with customer needs and market trends. Got NPS level from the core customer segment from 7.9 up to 9.4 in 6 months.Strategic Leadership: Recognized for the performance, promoted to Senior Product Manager, assuming responsibility for driving product strategy and execution for three product teams. User-Sentric Innovations: Introduced Product discovery approach, and implemented Product Trio approach together with the Design and Tech leads of the company.

Academic Contribution: Invited to teach at a prestigious university, sharing expertise in Simultaneous and Consecutive Translation for aspiring diplomats.Mentorship and Knowledge Transfer: Guided students towards their Bachelor's degrees, fostering their skills in multilingual communication and diplomatic discourse.

Startup Ecosystem Development: Collaborated with IT startups to facilitate their participation in the RedButton Venture Program.Talent Acquisition and Scouting: Actively identified and recruited promising startups, assessing their potential and alignment with program objectives.Strategic Partnerships: Cultivated strong relationships with state organizations, city councils, universities, schools, and top IT industry leaders.Event Organization and Management: Successfully organized and executed multiple large-scale conferences, providing a platform for entrepreneurs and startups to network and learn.Team Leadership and Coordination: Led and motivated teams to achieve program goals, ensuring efficient operations and effective communication.

Global Program Management: Managed the GoValley initiative, a program designed to connect CIS-based tech startups with Silicon Valley’s leading entrepreneurs and investors.Cross-Border Collaboration: Organized comprehensive program schedules, facilitated visa processes, and arranged travel logistics for international participants.Strategic Partnerships: Cultivated strong relationships with key stakeholders in the Silicon Valley tech ecosystem to create valuable networking opportunities.

Ekaterinburg

Globalized Social Gaming Experience: Led the localization of social games for 17 languages, expanding the user base and fostering international engagement.Multilingual Team Management: Built and managed a global network of translators and localization specialists, ensuring cultural sensitivity and linguistic accuracy across diverse markets.Cross-Platform Integration: Optimized social game integration with major international networks like Facebook, OK.ru, Mail.ru, StudyVZ.net, Meinvz.net, Netlog.com, Friendster.COM, Livejournal, and MySpace.

Strategic Localization: Advanced to Localization Manager, overseeing the localization process and ensuring consistent brand messaging across global markets.Cross-Functional Collaboration: Fostered strong collaboration between localization, engineering, and product teams to streamline workflows and enhance product localization.Employee Empowerment: Implemented efficient processes and tools to empower team members, enabling them to deliver high-quality translations and localization solutions.

Executive Mba

Simultaneous And Consecutive Translation

Master'S Degree, International Relations And Affairs, 5