Deniz Ay Email & Phone Number

Camperdown, New South Wales, AU

Camperdown, New South Wales, AU

Surry Hills, New South Wales, AU

1-5 Railway Street, North Tower Chatswood, NSW, AU

1-5 Railway Street, North Tower Chatswood, NSW, AU

Hillsdale, NSW, AU

- End to end trading of a traditionally wholesale business in the direct to public B2C & B2B segments.- Project managing website enhancements and functional changes with developers and other external agencies to drive growth of sales and customer experience.- Merchandising & Inventory management. Uploading product images and copy, pricing adjustments and.

AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, New South Wales, AU

As a case manager in customer relations I am responsible for providing the customer with an independent, thorough review of business decisions as a final step within the Internal Dispute Resolution process. This involves working closely with the front line operations management to ensure sound business decisions are made.Reviews are requested by customers.

Melbourne, Victoria, AU

• In my capacity within complaint governance for wealth, I manage external disputes primarily lodged with the Financial Ombudsman Service, the Superannuation Complaint Tribunal as well any wealth related dispute.
• Manage complaint submissions and conciliation conferences with FOS and SCT
• Conduct impact analysis, quantifying, risks and cost impacts associated with complaints that are escalated to FOS
• Govern the internal dispute resolution process by risk based quality sampling
• Review each dispute to identify systemic issues, analyse root cause and trends over time and report findings
• Providing timely complaints guidance and support to ANZ Wealth business leaders

Melbourne, Victoria, AU

Melbourne, Victoria, AU

• My duties within the Customer Liaison team are the investigation and resolution of complaints lodged against OnePath regarding any product or service provided whilst also case managing the effective assessment of.
• Resolution of complex and simple complaints
• Decision making in resolution of all matters
• In depth investigation of compliance and legal liabilities
• Identification and reporting of process/employee behavioral trends
• Effective management of stakeholder expectations

Melbourne, Victoria, AU

• As a quality checking consultant my duties consisted of an auditing process of work items processed by operational and administration teams within the OnePath & ANZ OneAnswer Super, Investments & Risk product range. My.
• Accurately recording any defects found
• Providing clear, proactive and direct feedback on defects found
• Consistent adherence to set quality standards and checking procedures.
• Drive for continuing improvement in Quality by analysing and reporting on key quality issues Contributing and participating within the team to identify root causes of process breakdown
• Proactively engage in activities to reduce processing defects in the administration teams, through regular discussion of defects with process owners