Outsourced to Majorel in 2019Responsibilities:Leadership of 15+ Technical Support Agents in Amsterdam.Servicing customers (B2C) in EMEA and UKResponsible for the service levels and overall operations management of dedicated skillsWeekly performance management & coachingVice president of Works CouncilHead BHV (Emergency Response Officer)Achievements:Decrease and maintenance of RCR (Recontact Rate)Decrease and maintenance of AHT (Average Handling Time)Increase in schedule adherenceDecrease in absenteeismAchieving 92 % customer satisfaction in surveys for his teamIncrease in employee engagementImplementing Emergency Response Team Project which ensures the safety of employee headcount 450+Change management during transition to BPO modelOnboarding, foundation of Netflix sister sites in EMEA : Greece, Poland,Morocco, Turkey

General Directorate of Health Investments - Department of Public Private PartnershipResponsibilitiesExamining Environmental Impact Assessments for hospital projects with stakeholdersLeading a team of 5 technicians, engineers, city planners that are responsible for land selection for the hospital projects.Land selection by considering environmental and social aspectsAchievements12 City Hospitals built with PPP model.Multiple Environmental & Social Impact meetings held Increased engagement with the locals for the projects

Institute of Environmental SciencesResponsibilitiesExecuting lab analysisLiterature reviewManaging result meetings with stakeholdersAchievementsArsenic Removal from Groundwaters by Selected Nanoparticles Project.

Water Loss ManagementTEKSU is specialized in water loss management and water networks management.Teksu is targeting to overcome water losses to contribute to the country' s and world' s ecological system.ResponsibilitiesBroadening customer networkIncreasing awareness in municipalities and water utilities about water managementAchievementsVisited 100+ municipalities and water utilities across Turkey Increased sales & customer satisfactionDecrease in water leakage in distribution systems in cities

Istanbul Water and Sewerage Administration (ISKI)