Denize Mcgregor Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

As Exec Director of Customer Experience I am accountable for the customer service strategy which puts the customer at the heart of everything the organisation does. Including driving customer enablement, leading high performing customer relations and call centre operations.Responsible for the design and implementation of the new customer centric operating model ,Housing Management, Care & Support, Resident Involvement, Communities, Estate Services, People and Culture, Procurement… Show more As Exec Director of Customer Experience I am accountable for the customer service strategy which puts the customer at the heart of everything the organisation does. Including driving customer enablement, leading high performing customer relations and call centre operations.Responsible for the design and implementation of the new customer centric operating model ,Housing Management, Care & Support, Resident Involvement, Communities, Estate Services, People and Culture, Procurement, Communications The Executive Lead for EDI and the Octavia Foundation. Show less

London, England, United Kingdom

Consultant advising on business transformation and change management

Reporting to the Board COO as part of the Operations Executive Leadership Team leading the largest and most diverse region. Full accountability for the delivery of a world class airport customer experience, GBP 1.2bn cost base, GBP 100m revenue, 121 airports across 70 countries. Leading 700 direct employees (Circa 10000 supplier employees) Providing both strategic and tactical leadership in the control of the day-to-day 24hr operation ensuring Safety and compliance for Worldwide Operation to… Show more Reporting to the Board COO as part of the Operations Executive Leadership Team leading the largest and most diverse region. Full accountability for the delivery of a world class airport customer experience, GBP 1.2bn cost base, GBP 100m revenue, 121 airports across 70 countries. Leading 700 direct employees (Circa 10000 supplier employees) Providing both strategic and tactical leadership in the control of the day-to-day 24hr operation ensuring Safety and compliance for Worldwide Operation to DFT and CAA requirements mitigating operational risk, legal enforcement and regulatory fines.Significant re-shaping of the business, delivery on time and within budget whilst reducing cost, increasing revenue through the modernising internal and external. Operational implementation of BMI acquisition, re-alignment of relationships with strategic suppliers, including a new performance model with key partners increasing operational performance. Restructuring of departments, without any impact or disruption to the operation ensuring through improved contingency planning and people support to ex BMI colleagues who were transitioning through the change of ownership and closure of their existing company. Show less

Led HR function for British Airways globally Responsible for managing the International HR function at British Airways across more than 70 countries, which includes the International Shared Services Function, the Reward Function and managing a team of international business partners managing significant change programmes across the airline.Expert on all HR issues, and for developing and implementing BA’s HR strategy, Employee Engagement and Industrial Relations