* Manage schedule, costs, quality, issue & risk management, communications, and other PMI project management functions.* Responsibly directs and supervises team operations on a daily basis; proactively acknowledges and appreciates achievements.* Manage multiple projects simultaneously, estimate completion dates and allocate resources.* Take action on the issues identified during retrospectives. Introduce enhancements to the process during future continuous improvement sprints.* Supporting the development of the project management life cycle through standardization and continuous improvement* Establish governance metrics, key performance indicators and recurring performance reviews for management review* Manage the sales process from identifying business opportunities to closing and closing the deal* Lead and assist in business negotiations, contract development, due diligence, and other business development or alliance development projects* Develop customer communication strategies/messages, define customer contact strategies and create/manage customer call plans* Develop and maintain an effective performance management system with weekly sales activities and performance reports and dashboard

* Lead the development and implementation of program vision, overseeing all stages and effectively navigating through intricate milestones, while remaining flexible and adjusting priorities as necessary. Take charge of cross-functional teams to successfully execute strategic initiatives that have shown to enhance systems and processes.* I closely monitored the progress and implemented necessary adjustments to prevent any setbacks or delays.Monitored and adjusted progress to prevent setbacks or delays.* Assisted in team hiring and conducted quarterly reviews.* Oversaw the program's budget.* Developed project schedules and risk mitigation plans to address potential issues before they arose.* Planned, executed, and evaluated research and development initiatives.* Managed 7/24 support with a SLA rate above 99%.* Handled contract, customer, subcontractor, and supplier management.* Proficient in utilizing project management software.

I spearheaded the project initiated by the Ministry of Health's General Directorate of Health Information Systems with the aim of enhancing internal software and software development procedures. Our objectives included addressing shortcomings in project management processes, ensuring team continuity and redundancy, and establishing comprehensive measurement and evaluation protocols. Following an audit conducted upon project completion, we achieved the distinction of being the first public institution to receive the Software Process Improvement and Capability Determination (SPICE) certification.

I successfully oversaw the entire software development life cycle (SDLC) of a significant project, including handling enhancements and providing production support. This involved monitoring the system, analyzing customer requirements and specifications, and creating task plans for software, hardware, and network components. I ensured that release deadlines were met and maintained a well-organized schedule by utilizing Configuration Management tools (such as Jenkins), Issue Tracking tools (like Jira and Confluence), and MS Project. Additionally, I conducted regular meetings, proactively resolved any issues that arose, and was accountable for a team of 45 staff members. As a result of our efforts, we achieved a 99.95% Service Level Agreement throughout the duration of the project.

Ministry of Health - Central Doctor Appointment System ProjectManaged all phases of software development(SDLC ) of a large-sized project as the Team Lead, including enhancements and production support, system monitoring, analyzing customer requirements and specifications and developing task plans for software, hardware and network components. Adhered to release deadlines and maintained a healthy schedule via using Configuration Management tools (Jenkins), Issue Tracking tools(Jira, Confluence), MS Project, holding periodic meetings, resolving matters proactively and responsible for 45 staffs. 99.95% Service Level Agreement was reached during the project process.