• Omnichannel Strategy; Channel management & maturity, journey mapping, customer reacquisition, marketing automation.• Paid Ads; Campaign planning, execution, optimization. Remarketing conversion& catalog, lead, engagement ads (Meta, Google, Criteo, Tiktok).• Video/ Asset Content Creation; production, post production and process management.• Social Media Management; YouTube, Meta, Twitter, TikTok and organic content plan planning, execution.• Influencer Collaboration; selection, production, promotion management.• Agency Relations; oversight of three vital agencies.• Call Center Optimization; Script creation, performance reporting, process optimization.

• Customer Care Call Center Management• Customer Feedback and Satisfaction Measurement Platform Project Management• Metric tracking with satisfaction research and report analysis• Carrying out ISO 10002 Quality Management System studies• Implementation of experience journey research• Creating experience flow designs and development projects• Development and management of Brands' Digital Assistants• Measurement and metrics tracking of users' digital experience• Conducting and implementing UX studies in digital sales channels

-Production planning depending on the properties of the products.-Manufacturing tracking and process management.-Process development, improvement, and efficiency.