Deniz Pullukçu Email & Phone Number

İstanbul, Türkiye

Ensuring the uninterrupted functioning of Windows servers, Active Directory and Exchange environments, user accounts, group policies and mail services.Implementing access permissions, quotas and backup strategies on file servers to ensure that data is stored securely, efficiently and in compliance with legislation.To manage and monitor the network infrastructure with firewalls.Establishing effective communication with hardware and software suppliers to ensure that equipment maintenance, warranty processes and updates proceed smoothly.Managing the virtualization (Hyper-V) platform to efficiently use server resources and create a flexible infrastructure.Analyzing complex technical problems, directing them to the relevant support layers and closely monitoring the solution process to increase user satisfaction.Ensuring the smooth operation of critical elements such as energy efficiency, cooling, backup power supplies and data network design by performing physical and logical management of data centers (Datacenter).As a project coordinator, to plan IT infrastructure development and update projects, to use resources efficiently and to ensure that targets are achieved on time by communicating regularly with the project team.

İstanbul, Türkiye

To follow the support channels to ensure that support requests from employees are met quickly and effectively by the IT Support team.Receiving requests through ServiceNow, directing them to the solution, preventing requests from staying in the waiting queue for a long time and maintaining the set service levels.Escalate complex issues to appropriate senior support units, follow up and ensure that resolutions are completed without delay.Maintain up-to-date technical documentation and service catalog including software installation, hardware configuration and troubleshooting procedures.Keeping the inventory of computers, laptops, printers and equipment such as monitors, keyboards, mice, etc. up to date and performing necessary upgrades and software updates.Ensure IT Support processes are properly implemented and expected service levels are met.Identify common issues, obtain employee feedback, and report and analyze this data to improve IT Support satisfaction.Keep all existing IT documentation up to date and identify and complete missing documents.Explain the basic use of systems and applications to new employees and provide necessary initial training.Assisting the new employee to provide all necessary access permissions.Ensure smooth operation of meeting room equipment.Be responsible for all IT installations.Communicate issues or suggestions for software improvements to the IT team.Maintain IT asset inventory.

- Organizing events and tournaments about League of legends in Campus with students.

İzmir, Türkiye

Providing the necessary technical support for the smooth operation of the hardware used by faculty members.Identifying software or hardware-related problems encountered and resolving them quickly.To provide uninterrupted use by regularly maintaining the equipment in classrooms and work areas.

İzmir, Türkiye

İstatistik Bölümü Öğrencisi

Manisa, Türkiye

To follow up user problems and requests received through the ticket system.Creating and managing e-mail accounts and resolving problems.Creating e-mail groups, organizing their memberships and intervening in case of problems.Creating new user accounts, assigning access authorizations and performing password reset operations.Identifying and replacing defective or aging office hardware with new ones.Solving simple software and hardware problems quickly and ensuring user satisfaction.Refer unresolved problems to the relevant senior support team.To make the initial installation of office hardware and make it ready for the user.Identifying and solving simple network connection problemsTo perform the installation of peripherals such as printers, scanners, external disks and troubleshoot problems that arise.

Master'S Degree, Computer Engineering

Fen Fakültesi, Statistics

Activities and Societies: Dokuz Eylül Üniversitesi Elektronik Sporlar Topluluğu (Deu eSports) - President.

Education record

Master'S Degree, Computer Engineering