Deniz Ulker (Mba), (Msc), Itilv4 Strategic Leader Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

- Change management in the continuously changing and complex IT environment. - Helping event management process, design and creating process flows. - Understanding incident and problem management process. Re-design and participating new process design related to these flows in the banking IT sector.

Istanbul, Turkey

Has been working at Data and Platform Administration Unit, Unix Applications Administration team as a Senior System and Application (Middleware) Administration Expert.Job Responsibilities include;- Install, configure and administrating banking applications running on Unix based platforms,- Performance tuning and troubleshooting of these applications and.

Istanbul, Turkey

- Worked at Information & Communication Technologies department, Customer Relationship Management unit, Channels Operation team.Job Responsibilities include;- Managing 20+ different Oracle Weblogic servers for 15+ distinct test environments of Turkcell Extranet (Dealer and Call Center) and Internet (Customer Self Service Online Channels) production.

Istanbul, Turkey

Group: Information & Communication TechnologiesUnit: Customer Relationship Management & Business Intelligence SystemsTeam: ChannelsJob responsibilities include;- Administrating Siebel CRM Application on both production and test environments, which is used for Call Center and Order Management Projects at Turkcell.- Working on Order Management and CallCenter.

Responsible of upgrading current services and platforms, user acceptance testing, installing new platforms and integrating them into the current VAS and charging systems.Leaded various VAS projects. Notable ones are listed below:- Mobile Streaming and Video-on-Demand Platform installation with Huawei,- BlackBerry service's pre-production responsible.

Responsible of Avea's various Interactive and Portal Value Added Services that are running on production. Worked as first technical contact of these services. Notable services and VAS platforms which were in his responsibility are listed below:- Credit Transfer Service- Avea Chat Platform and Messaging Portal Service- AveaMerkez customer care tool that is.

Gave system and computer support to HQ personnel. Monitoring network traffic and installing new network (Cisco) devices to the remote sites. Configuring network devices for the best network performance. Reporting network traffic diagnostics to the computer support services manager.

After completing my military service in Turkey, between August 2002 and March 2003, I have started to work at Ericsson Mobility World (former Crea-World), Turkey, Istanbul as Value Added Service Evaluation and Test Speacialist. I have tested all of the value added services (VAS) of Turkey's biggest and first GSM operator: Turkcell. Job responsibilities.

I have been worked at Electrics & Electronic Engineering Faculty. My department was Electronics and Telecommunications Engineering and my specialty was Wireless Telecommunications Systems (GSM, GPRS and UMTS systems).

Gpa: 3.71/4.00, M.Sc. Degree At Electronics And Telecommunications Faculty

Activities and Societies: Research and Teaching Assistant at İstanbul Technical University, Telecommunications Engineering Department @.

Spanish Language And Literature

Activities and Societies: - I have been taking Spanish language course and I am currently @ beginner level. I am planning to keep going.

Gpa: 3,78, Mba - Management Information Systems, Graduate

M.Sc. Study @ Institute of Social Sciences, Taken courses include: - Management Information Systems - Modern Management Techniques.

Gpa: 3.12/4.00, Electronics And Telecommunications Engineering

B.Sc. Degree taken from Faculty of Electric and Electronics, Thesis Topic: Investigating GSM System and Digital Wireless Receivers used in.

Gpa: 4.03/5.00, Physics And Mathemathics