Dennis Maina Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

• Provided technical support to clients, troubleshooting website issues and ensuring optimal performance. • Collaborated closely with clients to understand their needs and implement effective web solutions. • Leveraged HTML, CSS, and JavaScript to create responsive website designs. • Conducted keyword research and SEO analysis, increasing website traffic by 20% through targeted optimization.• Managed a team of SEO specialists to execute successful SEO campaigns, resulting in a 15% increase in organic search rankings. • Conducted in-depth data analysis to optimize website performance and user experience. • Communicated effectively with cross-functional teams to optimize marketing efforts. • Managed and coordinated marketing campaigns to achieve business objectives.

Nairobi County, Kenya

• Designed and developed dynamic websites that merge aesthetics with functionality.• Expertise in HTML, CSS, JavaScript, and responsive design for superior user experiences.• Collaborated closely with clients to translate their unique visions into captivating web solutions.• Creative Content Producer for Marketing

Nairobi County, Kenya

• I Optimized network configuration and troubleshooting, reducing downtime by 30% and improving productivity by 20% for cabled and wireless networks. • I Delivered exceptional global end-user support, achieving 95% customer satisfaction by efficiently resolving Outlook configuration, password, computer skills, printer, and connectivity issues. • Implemented proactive monitoring to mitigate risks, minimize disruptions, and ensure a seamless user experience, safeguarding business operations.• Led team of 3 business analysts in automating process flows with Excel Macros, resulting in weekly time savings of 8+ hours. • Reduced incidents by 20%, improved system availability by 15%, and achieved a 95% success rate for deployments and upgrades. • I Supported experienced technicians and engineers in daily tasks: backups, anti-virus, and network upgrades, optimizing operations, and enhancing system security. • I Successfully resolved 95% of level 2 tech support tickets, minimizing escalations to level 3 support engineers and ensuring efficient issue resolution. • Freelancing on Fiver part-time after work which helped me learn how to deal with clients and learn some new digital skills with helped me serve my clients with those skills like video editing.• Assisted company staff and clients with technology-related issues.• Set up profiles, emails, and issued access passes for new employees, and assisted with password-related issues. • Troubleshot systems and applications, and handled customer technical support cases.• Conducted security checks on all systems.

Nairobi County, Kenya

• I Supported a team in diagnosing and resolving faults, with occasional complex investigations, ensuring efficient user assistance and satisfaction by 90% within 5 months.• Proactively resolved computer system issues (Windows XP, 7-11), achieving 90% first-time resolution and enhancing productivity with peripheral equipment installation and troubleshooting. • Consistently delivered exceptional onsite IT support, handling an average of 30 to 50 daily calls, resulting in timely issue resolution and minimized downtime for end-users.

Bachelor Of Computer Science And Engineering, Computer Engineering

Education record

Activities and Societies: Activities and societies: Christian Union chairman, Overall clubs coordinator, Class secretary, Badminton.