• Over 25 years working in Telecommunications and IT for ISVs, network equipment manufactures and systems integrators• Dynamic, dedicated, hands-on executive having worked with fixed and mobile communication service providers (many tier 1), large enterprises, system integrators and ISVs globally• Strong customer facing business development, technical pre-sales, project delivery and support experience• Directed practice activities and managed global, multi-skilled engineering and support teams• Managed the development and commercialisation of new OSS and IT services and solutions• Developed support channels and negotiated reseller/partnership agreements with suppliers of products/services• Assisted communication service providers with OSS strategy, business transformation and technology/service introduction using ITIL and TM Forum methodologies • Contributed to the delivery of many diverse projects working with on-site/off-shore teams• Comprehensive knowledge in the specialized areas of OSS Service Assurance and Service Fulfilment Specialties:• Service Provider Solution Strategy and Business Transformation• Leadership and Team Management• Business Development, Technical Pre-sales, Sales Engineering and Bid Management• Solution Architecture, Product/Service Offer Management, Risk Management, Supplier/Partner Management• OSS, BSS, Network and Service Operations and Customer Experience Management• Industry Standards 3GPP, ITIL and TMForum eTOM, SID, TAM and Frameworx• IT Infrastructure: Big Data, BI• Telecommunications: VoLTE, VoWifi, WebRTC, RCS, M2M, VoIP, IMS, 2/3/4G• Bilingual English/French