As a stylist and salon owner, responsibilities include maintaining a serene and comfortable atmosphere. Professional services include haircuts, styles, color services, hair treatments, braiding, loc twisting, relaxers, texture services, healthy scalp treatments, facials, and eye brow waxing. Support commitment to customer care by educating clients on maintaining healthy hair. Discuss hair maintenance and welcome feedback to ensure customer comfort and satisfaction. Work effectively with other stylists and barbers in a quality and caring environment focused on a commitment to excellence. Procure beauty supply products and equipment, while maintaining stock area. Train shampooers, assistants, cosmetology students, and owners. Supervise bank, petty cash and currency transactions. Facilitate and attend staff meetings and training sessions. Created and implemented promotional ideas for marketing and advertisement needs, by running special promotions, networking, sending marketing emails, calling clients, texting, and passing out material.ACCOMPLISHMENTS: * Serviced over 1560 hairstyles to clients within the calendar year* Provided consistent services focused on customer satisfaction, which is evident through a loyal clientele base with returning customers (over 10 years) and healthy quality hair.* Participated in 5 hair competitions, which displays artistic and creative expression of dramatic hairstyles that demonstrate the latest trends, vibrant colors, healthy hair, versatility, imagination, and showmanship* Placed 2nd or 3rd in two hair competitions* Provided fundraising activities to local churches and raised over $2,000 for the local communities and Hurricane Katrina victims* For low income teenagers, assisted 16 girls with a Prom Dream Makeover that included a dress, shoes, and overall hair salon experience for their senior prom* Coordinated life development training session for the salon

Rectified technical issues for strategic customers with a one-stop call resolution* Provided Enterprise Data customers with instant support for voice and data related issues. * Worked closely as first point of contact with onsite engineers to identify trends and outages * Served as 2nd tier troubleshooting for Strategic Care Specialist in the field, Public Safety, and Customer Network Solutions (CNS) customers. Worked closely with Field Support Specialist on large account modifications, market transfers, and swaps

Provided quality customer service as well as reduced churn rate by enhancing rate plans and offering the clients incentives or promotions* Worked on various campaigns, such as SAC (Service Agreement Campaign) to extend out offers to customers in order to maximize their savings* Explained RPM (Rate Plan Migration) inbound calls from customers explaining to them the benefits of their new rate plan versus their old rate plan* Used the CFO (Customer Finance Operations) Project to call customers and assist them with payment options, to restore their service and avoid collection activity. This campaign restored service after payments were made.* Researched and troubleshot accounts with billing inquiries and special requirements * Learned campaign requirements and became knowledgeable of Nextel products and services * Completed all requested changes from the Customer Life Cycle department via processing queue

Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and turned-in installation supplies and equipment* Operated unit level computer* Prepared all unit/organizational supply documents* Maintained automated supply system for accounting of organizational and installation supplies and equipment* Issued and received small arms* Secured and controlled weapons and ammunition in security areas* Scheduled and performed preventive and organizational maintenance on weapons* Inspected completed work for accuracy and compliance with established procedures* Coordinated supply activities* Reviewed and annotated changes to unit material condition status reports* Posted transactions to organizational and installation property books and supporting transaction files* Determined methods of obtaining relief from responsibility for lost, damaged and destroyed supply itemsEXTRA-CURRICULAR ACTIVITIES AND HOBBIES* Paint murals on walls for businesses and homes* Write creative and inspirational poetry* Compose creative writings for short stories and plays* Design business cards, flyers, and other promotional material* Use Photoshop and Microsoft digital Image application to manipulate images and illustrations in order to create graphical works of art * Compose bulletins and programs for special events (i.e., churches and small businesses)* Perform video editing by using Bridge * Create brochures with the Fireworks application* Use PowerPoint to create presentation as well as design promotional material* Display talent as a certified Make-up Artist for high end fashion, print, bridal parties, and special occasions