Denner Sousa Email & Phone Number

São Bernardo Do Campo, Sp, Br

São Bernardo Do Campo, São Paulo, Brazil

I work at the Data Management and Digital Office from People & Culture departament, with the following responsibilities:- Creation and execution of the digitalization strategy in line with business unit strategy;- Set a vision and a roadmap of the digitalization initiatives;- Stakeholders management;- Increase digital maturity of P&C through action plans;- Establish and follow project management governance and maturity enhancements;- Lead and manage projects using both Waterfall and Agile methodologies;- Budget Management (CAPEX/OPEX);- Implement process automation initiatives with the usage of No-Code/Low-Code tools (RPA, Power Platform, Alterix);- Use BPM to help departments regarding their processes;- Bring innovative ideas, solutions, best practices and/or tools;- Perform internal or external benchmarks to seek business solutions.

São Bernardo Do Campo, São Paulo, Brazil

I'm currently participating in the Incubation Phase of the Innovation Factory, a Scania Intrapreneurship Program, receiving an angel investment from Scania Group in order to create a digital product which aims to solve low waste recycling index by changing people's perception that trash can be turn into cash and connecting them with waste recyclers and other players in the waste chain.

São Bernardo Do Campo, São Paulo, Brazil

Main activities or responsibilities included:- Project management using both Waterfall and Agile methodologies;- Implement some best practices of Product Management (Product Ownership) such as PBB, BDD, Product Roadmap;- Budget Management (CAPEX/OPEX);- Software development using .NET, HTML, CSS and JavaScript for small stuff;- Seek, encourage and model processes in order to implement RPA alongside with IT Architecture Team;- Business Process Management;- Governance;- Foster the usage of Office 365, mainly the Power Platform, in order to deliver a better efficiency and cost reduction;- Bring innovative ideas, solutions and/or tools, or even encouraging a better use of our current toolset.

São Bernardo Do Campo, Sp

I work at the Systems Coordination team for Human Resourses, which includes the following tasks:- Project management using both Waterfall and Agile methodologies;- Learning how to work as Product Owner;- Learning how to manage budget (CAPEX/OPEX);- Software development using .NET, HTML, CSS and Javascript for small stuff and creation of POCs;- Seek, encourage and model processes in order to implement RPA alongside with IT Architecture Team;- Business Process Management;- Implement process automation using Office 365 suite (Power Platform);- Bring innovative ideas, solutions and/or tools, or even encouraging a better use of our current toolset.

São Bernardo Do Campo, São Paulo, Brazil

From October 2017 through March 2018, my main responsibilities were:- Providing 1st level of support to Itau Unibanco employees according to ITIL best practices;- Supporting issues of Windows OS, VPN, McAfee Endpoint Enctryption, MS Outlook, Lync/Skype, Shared Mailboxes and Distribution Lists, Specific Softwares from the bank, etc;- Giving instructions regarding Security Information risks and other IT processes-related doubts.From March 2018 through July 2019, after I was moved to Braskem Operation, my role included: - Providing 2nd level of support with a big pressure to achive all metrics;- Supporting issues of Windows OS, VPN, McAfee ePO, Bitlocker, MS Outlook, Lync/Skype, Shared Mailboxes and Distribution Lists, Office 365 in general, etc.- Supporting systems such as SAP, SAP-integrated systems, Oracle Primavera, IBM Maximo, Easy Average, Clarity, Braskem specific softwares, etc.- Guiding the 1st Level Analysts in their daily activities in both technical and soft skills;- Always seeking continuous improvement opportunities in the Service Desk Operation, specially in IT and Business processes.

São Paulo, São Paulo, Brazil

My main responsibilities in this role included:- Supporting Dell customers with both hardware and software issues with low to mid complexity;- Reducing operational costs by solving all issues in the first contact, if possible;- Working softly under big pressure to achieve around 25 business metrics;- Help the Operation Training Team to make new employees more capable to handle the operation routine;- Managing and prioritizing tickets in the backlog within certain criteria;- Eventually supporting English-speaking costumers who were under Dell international warranty.

Master Of Business Administration - Mba, Business Management: Technology And Digital Transformation

Bachelor Of Technology - Btech, Systems Analysis And Development

Technical, Informatics