Dennette Anderson Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Dennette is a real mom with a natural, warm, conversational voice. Dennette strives to deliver a crisp, concise, engaging and upbeat project that will demonstrate her enjoyment and dedication as a voice over talent. Dennette presents her skill set of the 3 P's - - Professional, Proficient and Prompt. She specializes in commercials, narrations, IVR's and podcasts, just to name a few. She welcomes and takes direction very well; while effectively and efficiently implementing the project directive.

• Overseeing the daily operations related to non-profit/charitable organization status.• Managing daily operations and maintaining technology/office supplies and records.• Creating budgets, coordinating accounts receivables, accounts payable, overseeing payroll, tracking and recording income from donations.• Managing and negotiating the purchase and procurement of all technology equipment and packages. • Assist with recruiting and hiring staff and volunteers, and overseeing their work, responsibilities and schedules.• Coordinating all forms of digital and print communications and publications.• Overseeing facility maintenance and security operations.• Facilitating all facets of social media outlets.• Coordinating, planning and executing events.• Assisting with scheduling meetings and enforcing policies and procedures.• Building and maintaining relationships with the members and community partners.• Assisting Senior leadership with creation and execution of all forms of online, marketing and digital media

•Responsible for validating, analyzing and tracking HEDIS data activities •Responsible for benchmarking industry best practices to measure organization position•Responsible for supporting functions related to client ad-hoc analytics•Responsible for rare and submission validation and HEDIS audit•Responsible for researching data related issues and communicating results of analysis•Liaised and interfaced with appropriate groups to ensure timely resolution of complex data related requests and deliverables•Investigated and performed QA/QC on data/data integrity issues relating to poor quality, improper content, missing data, etc. •Assisted senior/mid-level Analysts and department leaders on various projects and additional duties, as needed

Via Arrow Strategies

• Researched issues, provided guidance, assistance, coordination and follow-up on complex problems • Analyzed and reviewed various Access databases to identify potential issues, errors and problems related to group membership • Utilized MS Access to prepare reports to analyze, review and interpret data • Utilized various systems to review, retrieve and deliver documentation for group quality assessments.• Analyzed and reviewed data to perform quality audits for membership files submitted by Managing Agents• Reviewed, analyzed and responded to email requests with appropriate feedback and resolution • Created spreadsheets, compiled graphs, and pivot tables for use in presentations and various data analytics• Liaised and interfaced with appropriate departments to ensure timely resolution of various requests and inquiries• Served as a project team member on special projects related to benefit alignment and reporting issues• Assisted senior/mid-level Analysts and department leaders on various projects and additional duties, as needed.

Via Arrow Strategies

• Analyzed and researched cases, applying critical thinking, independent judgment, and business sense to make final determinations on appeals and provide comprehensive responses within regulatory timeframes.• Researched the claims at issue by verifying eligibility, confirming benefits and accessing utilization screens• Confirmed the group’s name and rating and the member’s eligibility for the appeals process by accessing appropriate computer applications/files/screens• Accessed the inquiry/appeals tracking system and retrieve any related cases/prior medical consultant reviews• Accessed the call history notes/worksheets to verify any telephone calls/cases/inquires related to the appeal • Tracked all records/systems/applications/benefits/ policies that were accessed/ verified/confirmed by printing and including copies of the pertaining/ applicable documentation/records in the case file• Requested medical consultant by a physician when the adverse determination is based on medical policy/medical appropriateness/ experimental/investigational denial, or the member provides medical records to support their opinion/position • Required a medical consultant (physician) review to uphold a denial decision based on lack of medical necessity/medical appropriateness • Maintained a detailed chronological documentation record, which includes all research steps taken and contacts made, including names and telephone numbers of personnel/experts contacted/consulted• Maintained a clean case file, which included all information, such as medical policy, benefit policy, medical consultant review responses, emails, etc. used in making the decision.

• Reviewed, analyzed and managed financial disbursements that go out of the Firm on client accounts.• Utilized MS Access to retrieve, deliver and follow regarding money due and debits on accounts.• Performed audit checks, due diligence and reviewed potential Anti Money Laundering concerns related to disbursements and determined restrictions placed on client accounts when rules are not observed.• Defined and documented business functions and processes relating to disbursements and trade activity on concentrated positions.• Liaised with management and branch personnel to identify business needs and objectives from the back office, current operational procedures, problems or status of high-risk accounts.• Tracked and logged errors between internal and external end-users to ensure accuracy and efficiency in business processes.

• Analyzed and evaluated data from assigned complex problems to identify and resolve existing problems or opportunities and report to external customer. • Utilized various databases, manuals, on-line web tools and technical resources to extract data and provide a concise and detailed resolution to all technical issues. • Liaised with network Engineers to verify system and account provisioning to identify application issues in order to diagnose network issues. • Researched problems/case history and provided recommendations to ensure resolutions for internal/external voice and data products. • Provided technical and analytical support and guidance to customers to determine how to set up/configure and utilization of data and voice products. • Utilized a network trouble ticket database to clearly and thoroughly analyze, produce, document and track client interactions, issues and resolutions; ultimately maintaining a 1% or less margin of error for returned trouble tickets.

• Matched solutions, products and services to potential and existing consumer and business clients through development of wireless communication solutions.• Performed service activations, processing ESN (electronic serial number) changes, responded to billing inquiries, equipment replacement, and processing price plan changes and upgrades. • Initiated follow-up contact with consumer clients to ensure complete satisfaction with all products, services and other wireless-related solutions.• Assisted consumer and business clients with tier one level troubleshooting for all mobile and handset devices offered.• Updated, modified and provided accurate information on customer accounts.

• Investigated consumer-related collections during all stages of delinquent accounts, including the resolution of aged accounts.• Managed accounts to provide feedback on suspension prevention and account rehabilitation.• Negotiated and recovered invoice payments through financial solutions for consumer and business clients.• Monitored customer bill payments and followed up on various payment arrangements through inbound/outbound calls.

• Managed financial business activities and facilitated financial transactions and business decisions related to new projects and capital improvements.• Created, maintained and updated profit/loss, budget and financial statements.• Monitored and maintained financial transactions and company records relative to operating financial reports.• Researched and negotiated new and existing corporate partner contracts and proposals for business development.• Coordinated and facilitated marketing and personal selling campaigns for local promotion projects.

Responsible for assisting multiple attorneys with preparing and filing letters, pleadings, discovery and other transcribed documents for attorney review and approval.• Researched various legal elements and language necessary to include in pleadings and legal documents.• Transcribed and updated attorney billable time and firm related information within PC law database.• Accessed and filed state and federal court pleadings using online electronic court filing system.• Made phone calls to various law offices and local, state and federal courts regarding legal matters and case management.

Master Of Arts In Business Administration (Mba), Business Administration (Management)

Master Of Science In Information Systems, Management Of Technology

Bachelor Of Arts, English

Activities and Societies: Student Assistant, Office of Supportive ServicesMSU Alumni Member

Certificate In Business Analysis