• Identify and research potential customers or clients who may have an interest in their products or services. This involves lead generation through various channels like cold calling, networking, social media, and attending industry events.• Building and maintaining relationships with existing and potential customers is a key aspect of the role. Sales executives often follow up with leads, answer their queries, and provide information to help them make informed purchasing decisions.• Collaborating with colleagues in marketing, customer support, and other departments to achieve common goals.• Ensuring that sales activities comply with company policies, industry regulations, and legal requirements is crucial to avoid potential issues.• Keeping up with industry trends, sales techniques, and product knowledge through ongoing training and professional development

• Promoted from corporate ladder to handle escalated calls and cases as a "Fraud and Dispute Account Manager".• An expert with Fraud Protection and Investigation Process.• Comprehensively Knowledgeable with MasterCard and Visa dispute Policy.• Established with exceptional solving problem skills to provide specific and timely resolution to the customer. • Trusted by the company to make a decision without compromising the corporate policy.• Handling escalated calls that requires assistance of a manager.• Resolve Fraud and Dispute cases.

• Presenting weekly and monthly sales report. Providing excellent customer service experience to the members.• Handling member’s complaints toward the food, beverage and customer service experience.• Conducting trainings to the on the job trainee’s candidates• Creating poster, tickets and voucher prints to the upcoming events. Setting up the restaurant ambiance depends• on the monthly events and promotion.• Hosting weekly events at the outlet such as bingo nights, family day, kids workshop and Friday night live bands.• Collating ideas with managers, marketing executive, event executive and chefs for the promotional events and• activities. Upselling new products and upcoming events.• Liaising and partnering with wine, liquor and beverage supplier to get better deals and prices. Hosting club tours• to the potential member to highlight the club amenities and advantages against other competitors. Managing the• staffs working schedules.• Generating leads for potential member online and sending them emails or calling them for a club tour invites.

• The Hollandse Club expanded their amenities by adding 16 accommodation room for short/ long term stay with an• exclusive price for the member's and can be book at Booking.com website. the management decided to move me• in the front desk operation to manage closely the room booking and upselling it in booking.com if needed.• Providing world class customer service to the members and guest.• In charged of selling the room in booking.com and handling the member’s accommodation requests. Sending• daily reports to the higher management about the hotel income.• Setting the price at booking.com which depends on demand on a certain season or placing the room rates on a• promotional price instead of having it unoccupied in a day.• tracking events booking, handling daily sales report, reconciliation daily receipts, monthly inventory on gym items,• souvenir and other front desk products, Updating the hotel terms and condition if necessary and answering email• inquiry about membership.• Generating leads for potential member online and sending them emails or calling them for a club tour invites.

• Handling Accounts Receivable and Payables. Processing member’s payment thru cash, online banking, credit and• debit card.• Encoding all of the payment details, account statement enquiries and I also track all of the department expenses• which we call X-accounts.• Presenting weekly and monthly income report. Weekly banking for cash income.• Balancing the credit and debit in 4 company's bank account and generating the monthly statements of the• members and issuing invoice for account payables.• In - charge of weekly Petty Cash entry. Posting the total sales in the POS system daily.• Tracking casual labor time card for issuing their salary and filing the necessary CPF contribution.• Mid and month-end book reconciliation to avoid any inconsistencies between the accounts receivable and reports.• Creating and printing posters, tickets and voucher for the club events.• Assigned to do some account adjustments if necessary in which I have to do a debit and credit note.

• A leading company specialize in GFRC rockworks, Design & build, Landscaping, Water feature, Pools, Ponds and Filtration System.• Rockmann is established since the early eighties, catering to all construction related works. • With more than 20 years expertise in this field and the knowledge and technology in this field, to realize the customer’s dreams.Marketing and Sales ExecutiveAs a marketing and sales executive it is my job to look for market targets such as the main contractors and the government agencies. I also search for ongoing projects and create quotation. In this business there are tenders and I provide details such as product features and provide competitive pricing in order to win the tender. I also create simple quantity survey for the scope of works. I am given technical sales and customer service training to keep a better relationship between our company and the main contractors. As a sales and marketing executive I also do inside and field sales and meet contractors to introduce our products.

I assisted my student with her assignments via Skype and she was cooperative. I helped her review her daily lessons including English, History, Science, Math etc. Due to her disability I am compelled to find different ways to attract her attention, interest and to help her to easily cope up to most of her subjects. According to her mother I have helped her daughter and her grades are improving drastically.

• A global leader in relationship management.• Have approximately 70,000 employees in 67 customer contact centers globally.• Latest recognition and awards includes top 5 in IAOP's 2011 Global Outsourcing 100, top Companies in Newsweek’s 2010 Green Rankings, “Best Outsourcing Call Center Service Provider” from CIPCA, awarded ICT 2010 “BPO Company of the Year” – Philippines.Customer service, sales and billing specialistCVG’s selection process was tedious because they have different stages of interviews, there’s written, oral and online examination too. After being selected I had basic communication training, passed and proceed to their advanced communication training to hone our skills in oral & written communication. We were also taught the geography and other basic information about United States because most of our customers will be from this country. In these weeks of trainings only a few of us passed. Those who passed were assigned an account, mine is DIRECTV then I had weeks of extensive product training (about DIRECTV) too. DIRECTV is America's #1 satellite TV. It is also #1 in customer satisfaction ratings over Cable and DISH Network. My duty is to answer nonstop calls from customers of DIRECTV and help them with their problem or requests. The queries can be a technical so I walk them through the resolutions such as resetting their equipments or scheduling a technician to come down to their homes if needed. I answer billing questions; I explain or do some amendments if there are errors on the bill. I assist them in pay per view requests, I up sell channels and new equipments, I offer new services, I help them with their complaints, and I do customer retention or renewals too.

McDonald’s opened its first restaurant in Des Plaines, Illinois in 1955. Now, McDonald’s has more than 30,000 restaurants, serving nearly 50 million people in over 119 countries every day, making it the number one quick-service restaurant in the world.McDonald’s in The Philippines (Golden Arches Development Corp.)George T. Yang built the first Golden Arches in the Philippines in 1981. As of 2005, McDonald’s Philippines is a 100% Filipino-owned Company. From its first restaurant along Morayta, Manila in 1981, McDonald’s has grown to become one of the leading fast food chains with close to 300 restaurants nationwide.My business goal was to attract loyal business from our local community and target consumers within a few mile ranges by creating long-term marketing strategies. I am in-charge of campaigns; outgoing marketing e-mails, events and parties too

D’ Leisure Park Resort Company is located at Tropical Avenue (Near Polo Field) BF Homes Las Pinas. This is a Chinese & seafood restaurant with rooms, swimming pool and spa to provide a mini resort type of experience to customers.This company is located inside our subdivision and very near to our street. The location made it convenient for me to have a full time job while studying. I have done the duties of a receptionist for those interested in renting the place for parties or just checking in our rooms and using the pool and spa to unwind. At the same time I was also a cashier, receiving payments from customers of the restaurant and the resort. Calculating the daily revenue and sending the reports to the owner. A few years after I left to focus on my studies, the company seized operation for no apparent reason.