Under the direction of the Facilities Manager, and in collaboration with other Building Supervisors, I assist with various supervisory functions, projects, and tasks to ensure smooth functions of day-to-day operations and adherence to excellent public service standards. My essential duties and responsibilities include the following:-Provide a full range of customer service for patrons and staff including responding to routine and moderately complex patron concerns regarding library policies… Show more Under the direction of the Facilities Manager, and in collaboration with other Building Supervisors, I assist with various supervisory functions, projects, and tasks to ensure smooth functions of day-to-day operations and adherence to excellent public service standards. My essential duties and responsibilities include the following:-Provide a full range of customer service for patrons and staff including responding to routine and moderately complex patron concerns regarding library policies and procedures.-Supervise both regular and casual bookshelvers/processors.-Interview, hire, train, and schedule our staff of bookshelvers/processors.-On-site supervision for circulation clerks, library technicians, and public library associates.-Plan, assign, and direct work ensuring equitable work distribution within job categories.-Approve time records; authorize overtime and leave requests for bookshelvers/processors within departmental budgets.-Appraise performance, reward and discipline bookshlever/processor staff when appropriate.-Contribute to performance evaluations for circulation clerks, library technicians, and public library associates who have worked on-site.-Provide oversight of the day-to-day operations of the building and grounds and report needs for maintenance, repair, and service.-Assist with the coordination and implementation of new or modified policies, procedures, services and operations.-Write procedures as assigned for areas of responsibility.-Assist with the revision and implementation of work methods.-Provide oversight of circulation functions for Washtenaw Library for the Blind and Physically Disabled and Michigan eLibrary services.-Supervise the collection of departmental statistics and run reports related to various department and customer service functions.-Oversee sales and fine collection including cash balancing and bank deposits.-Monitor and order supplies. Show less

Under the direction of the Facilities Manager and Building Supervisor, I was responsible for the efficient, thorough and accurate processing, sorting and shelving of all materials at the Pittsfield Branch of the Ann Arbor District Library. My essential duties and responsibilities included the following:-Provide excellent customer service by helping staff members and/or patrons locate materials on the shelves or in the processing area.-Share responsibility for the daily workflow and… Show more Under the direction of the Facilities Manager and Building Supervisor, I was responsible for the efficient, thorough and accurate processing, sorting and shelving of all materials at the Pittsfield Branch of the Ann Arbor District Library. My essential duties and responsibilities included the following:-Provide excellent customer service by helping staff members and/or patrons locate materials on the shelves or in the processing area.-Share responsibility for the daily workflow and smooth operation of the processing area, including statistical reporting while maintaining a prompt and reliable attendance record.-Work in the sorting area preparing and loading carts for outbound delivery and unloading and sorting materials on inbound delivery carts.-Retrieve and process materials returned via the inside and outside drop boxes.-Retrieve and process available materials requested electronically and by telephone.-Process materials returned from other Ann Arbor District Library locations.-Process materials requested by and returned from other Michigan eLibrary locations.-Shelve materials and maintain shelving areas in an accurate, neat, and orderly fashion.-Assess and remove damaged or mislabeled materials and follow procedure for their handling.-Share responsibility for ensuring circulation readiness of materials, including generating barcoding supplies for new materials and cleaning and/or resurfacing print and non-print materials.-Shelve and process materials contained in the Washtenaw Library for the Blind and Physically Disabled collection; and assume responsibility for assisting WLBPD patrons in browsing that collection.-Attend department and other meetings as scheduled. Show less

-Trained and developed front of the house staff in all areas of cost control as needed.-Ensured all products are prepared and served according to company standards; utilizing only authorized products and procedures. -Updated and maintained appearance of merchandise and product displays as needed / required.-Immediately documented and reported repairs and maintenance issues.-Monitored front of the house labor costs through constant evaluation of training, productivity, and weekly… Show more -Trained and developed front of the house staff in all areas of cost control as needed.-Ensured all products are prepared and served according to company standards; utilizing only authorized products and procedures. -Updated and maintained appearance of merchandise and product displays as needed / required.-Immediately documented and reported repairs and maintenance issues.-Monitored front of the house labor costs through constant evaluation of training, productivity, and weekly labor projections compared to actual hours.-Analyzed and controled assigned front of the house expenditures of restaurant to meet budgetary requirements.-Participated in P&L reviews with management team at the end of each period, and created individual action plans to adjust any discrepancies.-Maximized bar / beverage costs controls through training, monitoring, inventory controls, and correct POS pricing structures.-Instilled and reinforced company culture.-Supervised assigned management and staff to exceed our guests expectations.-Practiced teamwork by communicating with and assisting all members of the management team.-Used checklists to ensure proper set-up and close down of each shift.-Performed regular dining room checks and kitchen line checks to ensure overall efficiency of restaurant operations.-Coached and directed staff using effective verbal communication skills.-Ensured all financial and administrative reporting is accurate and submitted according to scheduled deadlines.-Ensured all cash control procedures are implemented and followed by hourly staff and members.-Correctly handled all staff and guest incident reporting by utilizing appropriate forms and procedures.-Conducted safety inspections on a monthly basis and develops action plans with the management team relative to safety and sanitation issues.-Conducted scheduled performance appraisals as required; two times per year for hourly staff. Show less