• Significant experience managing, troubleshooting, and operating Amazon's various automated systems and software to ensure a 10% increase to volume output during peak seasons.• Experience with system auditing and associate training to reduce the probability of encountering amnesty or product loss resulting in a decrease of 1,000 units becoming amnesty.• Performed various manual processing tasks utilizing Amazons proprietary inventory management systems and automated sorting technology to enhance accuracy and efficiency in order fulfillment.• Collaborated closely with cross-functional teams to streamline and enhance overall operational performance, including contributing to training new associates on product sorting, customer satisfaction, and order fulfillment.

• Led the dynamic maintenance, innovation, and construction of cutting-edge technologies within NICE CXone’s backend microservices and monolithic architecture primarily centered around digital communication integrations.• Collaborated closely with international cross-functional teams to ensure seamless end-to-end development leveraging a spectrum of services and tools including AWS, Jenkins, Kubernetes, Kibana and Cloudwatch resulting in a 13% reduction in cross-system errors clogging up vital system logging.• Developed, Implemented, and Deployed a service in which saved the company a $10m contract as well as a 15% reduction in customer troubleshooting time with the addition of a decreased chance of data loss due to improving resync processes.

• Spearheaded the overhaul and restoration of automated tests, ensuring their seamless integration with the new system and guaranteeing the accuracy and reliability of testing outcomes.• Innovatively devised and implemented sophisticated automated testing framework using proxy devices and a robust broker system. This innovation brought advance efficiency to Control4’s Doorstation and Communication Agent Systems.• Increased systems backwards compatibility by 5% resulting in an even larger and more robust testing environment.

• Orchestrated the conception, design, and execution of a captivating mobile game, leveraging C# Unity to create an immersive user experience that resonated with the target audience resulting in winning a local CompSci project fair with an overall 93% approval rating.•Excelled in task management and scheduling, ensuring a well-kept workflow that enabled the completion of the project to allow for an added 5% worth of content to be developed while still working in alignment with the given deadlines.• Directed and managed the development of a seamless connection between various front-end UI menus and the back-end game mechanics.