Implementation and support of Medicaid Appeals System using the Entellitrak platform for the Commonwealth of Virginia as Project Manager, Agile Team Lead/Scrum Master, Test Lead and system administrator.Implementation and support of RMS and CAD systems from Mark43 for Law Enforcement Agencies.Gather and document requirements and workflows, determine best-fit for new applications, then assist in training and transition.Work directly with officers, administrative and executive staff, and 911 dispatchers

 Provide pre-sales support to elicit initial requirements and determine scope and project cost. Acquire project resources, develop timeline, determine appropriate technology stack and manage project to the established plan. Lead development teams in software development according to the approved schedule and budget within modified Agile environments. Manage Client involvement, expectations and overall satisfaction.

 Sole Pre-Sales Software Support for Northern and Central California sales teams. Performed on-site Client needs analysis and proposed appropriate solutions to include modifications to core offering, and integration. Provided implementation and post-release support. Daily use of SalesForce for pipeline and opportunity management, communication, documentation and reporting. Conducted customer requirement elicitation, solution design, scope definition and statement of work creation. Presented to pricing committee and submitted to sales representative. Developed Client process and needs analysis product, creating a new revenue generation stream for Business Analyst teams. Included standardized questions and data collection methods, generating common report formats through the use of customized Visio templates and Excel data integration. Provided regular training sessions to sales staff regarding the benefits and value to the client for the Company’s various software offerings.

 Lead Remote Project Management Team in support of initiatives for the Mortgage Resolution Team (MRT) Litigation Management Group and their primary system of record, the Case Management System (CMS). Provided project oversight, management reporting and project management process adherence for department’s project portfolio, coordinating efforts of on-shore and off-shore Associates.  Interviewed and hired internal Associates and Contractors as needed, set and monitor Associate goals and provided semi-annual and annual performance reviews. Ensured adherence to Six Sigma process and completion of all Risk activities as required, including formal risk documentation such as the FMEA and UCRA, utilizing the PPR Project workflow tool. Evaluated Vendor offerings and worked with selected Vendor to develop requirements and detailed data conversion specifications for Litigation Management System replacement. Created detailed process maps using Visio to document process flows for import into ARIS in compliance with federal regulatory mandates.  Lead all UAT efforts including UAT plan, creating detailed test scripts, acquiring and training testers, monitoring progress, raising defects and working with Development teams for resolution, and post implementation validation.  Drafted Department procedures for UAT Standards and Engagement, increasing communication, expectations, and allowing for a smooth UAT transition. Cost and Budget Tracking for initiatives, using PCM application to include comparing resource burn rates against forecast and escalating and resolving potential issues. Provided BRD peer review and scoring according to defined metrics, improving quality and compliance for constant quality improvement. Mentored Associates regarding project management, requirement documentation and UAT best practices and implementation methods to develop a more cohesive team.

Dedicated consultant to Bank of America Conducted data and process mapping and analysis of all Mortgage imaging streams coming into the bank across multiple channels for an effort to sell and outsource the imaging centers to an external Vendor. Identified all interfaces used during image transfer and determine the risks, security concerns and work required to support changes to Image interfaces. Developed High Level Design Document (HLD) and secured Line of Business and Vendor Senior Management approval.  Employed Database and procedural analysis to identify source of long-term LOB-reported issue in Pinnacle imaging system due to incorrect scanner configuration. Provided solution recommendations and assisted with resolution.  Applied RPG code review and DB2 Queries to determine source of an issue with imaging meta data and designed the path to correct the problem.

 Directed team of 9 IT professionals in new software development, application support, QA/QC, database design, data conversion, client training and client relationship management. Determined and adhered to department budget, provided semi-annual performance reviews with compensation recommendations. Evaluated and secured appropriate development tools and Employee training. Provided oversight of remote development teams for subsidiary companies. Lead efforts to implement software solutions to local Municipalities, including RFP response, requirements elicitation, schedule and resource planning, execution of enhancements, data element mapping and conversion, UAT, implementation and post release support.  Engineered complex SOX and change management strategy with COBIT, increasing compliance and efficiency.  Developed and applied strategies to integrate process change with minimal operational impact. On-site Demonstration and sales support for potential Customers. Hands-on technical support developing complex SQL Server Stored Procedures, Views and Functions. Facilitated Accounting system migration and data conversion from MAS90 to Great Plains platform. Planned and collected customized software requirements through extensive on-site evaluation and analysis, Client interviews, JAD sessions, UML documentation and complete User involvement throughout development efforts. Environment/Languages/Tools

 Conducted programming maintenance and development for the Executive Information System and data preparation processes. Developed proficiency in proprietary and UNIX programming languages.  Provided 24-hour on-call support for Enrollment, Medical Cost Management and Financial Applications. Established strategies for efficient customer problem reporting and enhancement requests, increasing request turnaround time and overall customer satisfaction. Created innovative solutions to provide complex financial forecasting models to executive management using PERL and other UNIX technologies, in conjunction with the Pilot Software EIS Application. Environment/Languages/Tools

Recruited to new company acquisition team to integrate multi-million dollar company portfolios and blocks of business, to include implementation and training, on time and under budget.Created detailed procedural and data maps, wrote conversion routines and directed efforts of contracted and in-house developers Develop data conversion strategies for purchased companies/blocks of business.Host user focus groups, gather requirements and coordinate conversion and testing efforts.Initiated User mediation, requirements and programming for Minimum Distribution Project.Re-engineered the process, programs and documentation to generate company 1099 Tax forms and IRS submission. Extensive testing and business unit validations with data tape submission to IRS.Provided 24-hour on-call rotation for daily system and nightly jobs for Vantage-One Mainframe Application.

Lead team in the creation of test plans for all system changes and new product development. Develop detailed test plans for changes and regression testing, coordinate testing efforts with requesting stakeholders, establish acceptance criteria and provide post implementation support.