• Perform security camera setup from start to finish for FabShops, Galleries and Distribution centers around the country ensuring coverage meets with their needs• Setup badge access for doors at all US sites, then provided training for local management showing them how to configure access for their own sites.• Provide detailed documentation for unique setup processes to ensure tribal knowledge not lost and is available for others to use when needed.• Responsible for setup and configuration for access to security systems for all US sites• Monitor Security systems both cameras and door access working with vendors both local and remote to ensure proper operation• Handle case escalations from ServiceDesk L1 & L2 staff• Provide L1 phone support when staff is short handed or on vacations• Provided shop floor high with end systems specialized for their unique needs • Configure media players for animated presentations on large displays using RiseVision software• Manage project to setup multimedia displays several Galleries with dual purpose acting as conference room for events or animated product displays during normal hours

• Managed team of 17 staff providing Desktop Support, Wafer Factory support, and HGA/Slider operations at largest site in United States• Monitored team effectiveness and SLAs using tools such as ServiceNow, Splunk and Tableau• Helped develop Customer Satisfaction Survey for Desktop team• Provided support for off-site events to provide full connectivity back to company• Determined hardware standards for use on corporate desktop environment• Provided hardware information to local teams to determine when hardware refresh needed• Worked with global teams to help enforce software compliance for licensed software• Provided guidance to engineering teams for software replacement using Open Source where possible• ITIL Foundation

• Provided lead support for group of eight desktop support personnel• Participation on core teams within IT that relate to Desktop Support • Exceptional support and maintenance of desktops, laptops & printers at largest US site• Provide desktop and network support for large off-site meetings for senior staff as needed

• Novell server support for several of our facilities in the Twin Cities• Part of people team that performed desktop support at several sites• Exceptional support and maintenance of desktops, laptops & printers Provide desktop and network support for large off-site meetings for senior staff and large events