Dennis Bogdan Email & Phone Number

Swansea, Ma, Us

Johnston, Rhode Island, United States

Responsible for 30 colleagues to provide credit bureau compliance oversight and credit bureau dispute processing for all consumer lending products (5M+) including Auto, HELOC, HELOAN, Credit Card, Buy Now Pay Later, Overdraft Line of Credit, Mortgage, and Charged off loans.• Worked with an internal Technology Compliance Team and External Consultant to stand up 140 FCRA logic checks across 6 systems of record to monitor for and improve data quality going to the four main consumer credit bureaus which assisted in driving down credit bureau disputes by 25% over time. • Over a two-year period, improved FCRA regulatory service level response rates for both direct and indirect disputes by 85% and team quality by 40%. • Assisted with standing up Buy Now Pay Later and Charged off loan FCRA Governance and credit bureau dispute processing.

East Providence, Ri; Medford, Ma; Pittsburgh, Pa; Chennai, India; Delhi, India

Led and managed a number of Bank back-office business units (up to 215 FTE) across as many as 5 locations in the U.S. and India including: Account Services, Deposit Tax Compliance, Subpoena Summons Processing, Deposit Statement Fulfilment, Branch Currency Management, Retirement Services, Safe Box, Online Fulfilment, Monetary Adjustments, and ACH/Check/ATM/Debit Card Fraud Claims.• Participated in the launch of a new online only bank platform called Citizens Access supporting 14 back-office processes with $20+ Billion in deposits and led a $4.6M Bank Adjustments application upgrade on time and on budget.• Automated 25 processes both onshore and offshore using Blue Prism process automation.• Led an effort to migrate 64 FTE worth of Account Services, Monetary Adjustments, Deposit Statement, and Fraud Claims work to 3 locations in India on schedule and cost while maintaining operational control of this affiliate.• Led a four-month Lean effort which resulted in a 19% process efficiency across multiple business units, 4% above target which was applauded by both McKinsey Consulting and the Bank’s Lean Corporate Team.

Smithfield, Ri

Serve as lead to all bank business units for vendor risk analysis of all of Citizen's suppliers to include financial analysis and all other vendor due diligence. Responsible for corporate wide administration of supplier contracts and software licenses, and the internal database coordination for both functions. As Lean Six Sigma Black Belt acted as an internal consultant to the Bank to execute on efficiency, cost reduction, and process improvement projects. • Completed an Outside Contractor Services project that identified $1.3M in short term savings in converting current contractors to full time employees. Aided in writing a Bank tenure policy and a control plan around the strategic use of contractors. • Completed an Account Services project that increased colleague productivity by 17% in a four-month period by reducing department processing complexity resulting in a cost avoidance of $1M over a 2-year period. • Served as lead to all business units for vendor risk analysis for all Citizens’ suppliers to include financial analysis and all other vendor due diligence. Responsible for corporate wide administration of supplier contracts and software licenses.• Wrote and helped implement a new contingent resource travel policy in order to better establish travel expense accountability and reduce Bank costs by $600K per year.

Attleboro, Ma

Drive continuous improvement throughout the $6.5 million supply chain from purchased raw materials to manufactured finished components. Direct all supplier selection and management while overseeing six buyers and material planners. Ensures supplier conformance to all print specifications and lead corrective action teams when critical milestones are not met using tools provided within ISO9000/QS9000/D9000 guidelines. Develops, negotiates, and manages partnerships and long-term agreements for new and existing programs with strategic suppliers.• Cut inventory levels by $1.5M from an overall $6.5M level while maintaining 98%+ on time delivery to customers.• Successfully supported four new product startups to include supplier selection and tooling requirements, and three manufacturing line moves to Mexico.• Responsible for 65 colleagues in the manufacture of automative pressure sensors which involved precision welding and clean room operations. Reduced customer returns by 50% to 0.3% and increased on time delivery by 8% to 98.5% from previous year, both all-time highs.

Babenhausen, Germany; Fort Sill, Ok Jacksonville, Fl

• Instrumental in the 100% accountability of 27,410 pieces of cargo, including both vehicles, helicopters, and cargo containers, from 2,554 commercial trucks and 4,550 rail cars through the Port of Jacksonville to the Middle East as part of Operations Iraqi Freedom. • Led 20 soldiers in the tactical firing and maintenance of over $20M work of equipment including Multiple Launch Rocket Systems (MLRS), in support of US and NATO European contingency operations.

Danvers, Ma

Responsible for producing and packaging specialty fluorescent lamps to meet current production schedules while enforcing all operating procedures, product specifications, and inventory control limits. Responsible for the proper job and safety training of 11 personnel, and the maintenance of all equipment involved while implementing and maintaining ISO 9001 procedures.• Increased efficiency by 12% while decreasing production line waste by 50%, a 3 year best.

Bachelor'S Degree, Systems Engineering

Master Of Business Administration - Mba, Finance

Project Management Certified (Pmp), Bryant University Project Management Course (Citizens)