• To perform order management of Fibre based Products for Corporate Customers.• Responsible for the supervision of Engineering Officers handling provisioning of the Fibre based products.• Ensure target dates (Customer Ready Date) for all access fibre implementation are met.• To track and follow up with contractors to ensure the milestones in the implementation of the Underground (UG) cables and In Building (IB) cables are achieved for the delivery of fibre broadband services.• To follow up and liaise with the relevant upstream, downstream departments (Outside Plant Engineering, Circuit Engineering, Field Delivery Operations and Project Managers) within Singtel and contractors to resolve day to day operational issues arising from the delivery of the fibre broadband service.• To ensure contractor execute all access fibre cable works in the area under his control in accordance with all established operation procedures and engineering instructions.• Escalated and flag out orders where the progress is not meeting the milestones• Close all fibre cable schemes accurately and promptly. Ensure that all reports are sent for updating promptly upon completion.• To assist Manager on compiling weekly and monthly statistical report.• To liaise with building management and manage contractors for the implementation of last mile fibre for fibre based products.• To take ownership and managed staff on fibre patching and testing works for the provisioning of fibre based products.• Manage and babysit all escalated cases till service is delivered.• To ensure the technicians and contractors follow safety procedure in accordance to the work health and safety act (WHSA) and to use appropriate safety equipment so as to complete their assigned job efficiently and safely.• Responsible for meeting the Key Performance Indicator targets for the delivery of fibre broadband services.• Providing Trainings, Guidelines, Manuals and SOPs to new staff and contractors

Perform FTTH project management and implementation.Fiber commissioning, acceptance testing.FTTH,Dark Fiber,STM patching and testing.Attend fiber optic cable failure/breakdown by carrying out investigation and the restoration process in compliance with the SOP.Supervise contractor during the fiber implementation.Liaise and resolve with internal parties on fiber implementation issues.

Perform fiber optic cable testing, splicing, surveying and cabling on-site (FTTH Roll-out).Site coordination and site test report duties.Responsible to arrange/troubleshoot on site issues, implement necessary corrective actions.Initiate acceptance hand over to the client.

Perform preventive and corrective maintenance on equipments.Complete overhauls for hard down machines.Analytical and logically diagnose problems with equipment and process, including electronic, electrical, mechanical and pneumatics systems.Troubleshoot faulty machine components and start up/pre preparation for productions.Performs all machine set-up, sustaining, conversions and checking of machine and process parameter.Judge causes of machine failures and prepare reports.Equipment hardware installation and software upgrading.Perform SPC analysis to understand equipment problem and sustain manufacturing quality.