Dennis Chen Email & Phone Number

Ontario, Canada

Vaughan, Ontario, Canada

Supports Management in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll GoalsProvide daily direction to the associates within the DepartmentPrepare To-do / Task listsExecute all Merchandising directives... i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all planograms as set by the Corporate Office. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience… Show more Supports Management in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll GoalsProvide daily direction to the associates within the DepartmentPrepare To-do / Task listsExecute all Merchandising directives... i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all planograms as set by the Corporate Office. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customersAssist Management to staff the Department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with Department Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environmentResolves customer and associate opportunities. Assists with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised itemsAssists the Department Manager in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associatesOther duties, assignments and responsibilities as needed. face to face. Show less

Vaughan

Leads by example and demonstrates the importance of treating every team member and Guest with respectReacts immediately to issues requiring attention during the shiftProvides ongoing, specific direction to team membersEncourages an exciting and fun work environment while motivating team members to meet goalsTrains, orientates and monitors new team members, using PTS and feedback binderReports to Restaurant Owner, GM, Manager and Assistant Manager on team… Show more Leads by example and demonstrates the importance of treating every team member and Guest with respectReacts immediately to issues requiring attention during the shiftProvides ongoing, specific direction to team membersEncourages an exciting and fun work environment while motivating team members to meet goalsTrains, orientates and monitors new team members, using PTS and feedback binderReports to Restaurant Owner, GM, Manager and Assistant Manager on team member performanceAssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadershipLeads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviours with team membersResponds to Guest in a friendly manner while maintaining an appropriate sense of urgencyResponds to Guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situationsAssists in the running of company-wide incentive programsOperations management: displays knowledge of and works in compliance with applicable legislationComplies with and enforces all Tim Hortons operating standardsEnsures that all product and packaging is properly merchandised and stockedResponsible for shift cash proceduresMaintains operational efficiency through use of positioning chartsSupervises team members to ensure primary and secondary duties are completedEnsures all restaurant policies are followed during the shift (e.g. Cash policies, meal and break policies, food safety policies)Assists the Restaurant Manager in driving sales and transactions during their shiftMonitors for, responds to and reports to restaurant management about unsafe acts and conditionsCompletes all required shift documentation (e.g. Records waste, mgr. Walk thru, pre-rush checklists etc.)Escalates to management any issues and or problems Show less

Vaughan Mills

• Motivated customers to buy specialty and upsell at respective locations• Handled cash, credit, and debit transactions• Prepared and served front counter specialty items ranging from fries to coffee to ice cream• Ensured safety and cleanliness with “Clean as you go”• Communicated with staff working in the back while transferring items to the front to ensure efficient service• Simultaneously handle multiple customers at drive-thru• Simultaneously complete a sales… Show more • Motivated customers to buy specialty and upsell at respective locations• Handled cash, credit, and debit transactions• Prepared and served front counter specialty items ranging from fries to coffee to ice cream• Ensured safety and cleanliness with “Clean as you go”• Communicated with staff working in the back while transferring items to the front to ensure efficient service• Simultaneously handle multiple customers at drive-thru• Simultaneously complete a sales transaction while taking another order• Performed duties within 20 seconds or less Show less

Vaughan, Ontario

• Motivated customers to buy specialty and upsell at respective locations• Handled cash, credit, and debit transactions with no variance• Direct guests to their desired locations• Adapted to work in multiple locations when more staff is required• Retrieved and delivered products across the park• Perform cash audits at the end of work shift• Prepared and served French Fries, Poutines, Hot Dogs, Waffle Ice Creams, Snow Cones, and ICEEs.• Awarded Agent of the Week award

250 Queensquay West

• Motivated customers to buy products in store• Prepared a variety of drinks including espressos, lattes, mochas, and cappuccinos with the use of an espresso machine• Handled both debit and cash sales when attending the cash register• Made gelato and cleaned the gelato machine before and after use• Ensured the establishment is above and beyond health inspection regulations• Handled any technology that required attention• Helped promote the store through FaceBook and… Show more • Motivated customers to buy products in store• Prepared a variety of drinks including espressos, lattes, mochas, and cappuccinos with the use of an espresso machine• Handled both debit and cash sales when attending the cash register• Made gelato and cleaned the gelato machine before and after use• Ensured the establishment is above and beyond health inspection regulations• Handled any technology that required attention• Helped promote the store through FaceBook and Twitter Show less

Bachelor Of Commerce (Bcom), Accounting

Certificate Of Endorsement In Business Studies, Business