In my current job role, I take charge of the telematics/automation and digitalization department for the EMEA region. This involves overseeing fleet management systems, the semi-automation of forklifts, data services, data analyses, reporting, assistant systems, Lidar, and a digital cost management system. My further responsibilities include leading the monitoring, preparation, negotiation, and control of product billing, financials, and end-user contracts. Additionally, I manage a technical call center, ensuring the effective resolution of technical issues.Moreover, I collaborate closely with international account managers, field sales representatives, and regional managers to provide robust field support. My role extends to heading interactions with EMEA dealers and branches, collaborating with senior management at the Global HQ, and driving B2B customer service efforts. Furthermore, I actively contribute to cross-team integration.• Accomplished remarkable 48% increase in sales revenue through the creation of brand awareness, the provision of competitive information, and delivery of world-class customer service.• Monitored travel / department budget, ensuring comprehensive oversight of full P&L.• Achieved 50% growth in the department by strategically establishing new teams, products, and brands.• Served as the primary contact person and interface to marketing, engineering, and sales departments.• Oversaw national and international projects to drive company and personnel success.