Dennis Coker Email & Phone Number

Indian Wells, Ca, Us

Irving, Texas, Us

• Manage a team of 12 Department Heads and 250 Line Staff. Monitor club performance according to plan on a daily/ weekly basis and take appropriate actions as needed to ensure expected revenues are realized from each operating area within the club.• Support and implement strategic corporate brand marketing initiatives and promotional activities to optimize revenue. Create a motivating work environment centered on teamwork and mutual respect, focusing on member and employee partner satisfaction while exceeding the club's revenue objectives.• Monitor weekly sales and analyze monthly results to identify additional opportunities to understand the competition.• Maintain exceptional member relations and club facilities by creating a quality environment through staffing, programming, service operations, and maintenance.• Manage and set the expectations for Department Heads to create employee development plans for career advancement through performance review systems, cross-training, and goal setting.

Irving, Texas, Us

• Managed a team of 15 Department Heads and 350 Line staff. 1760-acre, three premier golf courses, 22-acre world-class racquet facility, sports/fitness, and world-class croquet facility.• Assisted the General Manager in Preparing an annual financial budget, Forecasting, cost controls, labor management, and revenue-generating programs for all departments, including food/beverage, golf operations, membership sales, private event sales, event programming, and sports amenities such as tennis/fitness.• Directed recruitment, selection, training, development, coaching, and performance management. • Collaborated with the Board of Directors, Membership Director, and Private Event Director to provide directions and input on all matters related to operations, increasing customer satisfaction, employee retention, and profit increases.ACCOMPLISHMENTS• Created and implemented food and beverage service training resulting in a member satisfaction score increase from 2.5 to 4.6 out of 5 points.• Planned, coordinated, and delivered food and beverages for two LPGA ANA Inspiration Tournaments. Service players, caddies, LPGA/ANA officials, media, and club members within several outlets and venues.

San Diego, California, Us

• Managed 2 General Managers, 4 Restaurant Managers, 1 Food Beverage Coordinator, 2 Executive Sous Chefs, 5 Chefs de Parties, and 150 total Associates with annual sales of $26M.• Oversaw Banquets and Catering between Banquet Directors. Streamlined and standardized Banquets Liquor, Beer, and Wine offerings, including costing and pricing for 2018 and 2019.• Recruited, selected, and developed qualified Service Excellence staff to understand the relationships between value, Member service and satisfaction, and Member retention/attrition. ACCOMPLISHMENTS• Streamlined the operations by rewriting SOPs, training documents/programs, reinvented menu concepts/design, standardized CGS, and pars/purchasing guidelines. The size of services offered doubled, creating more value and adding authenticity.• Increased alcoholic beverages sales in 2018 by $485k on a budget of $2.2M. Increased overall revenue by 32%.• Increased Employee Engagement Survey satisfaction and confidence by 2 points YOY. Improved NPS service, ambiance, and value scores by 20 points in FY18.

Irving, Texas, Us

Dallas, Texas, Us

• Managed the daily operations of four country clubs within Frisco, TX, Dallas, TX; Plano, TX; and Edmond, OK. Supervised a team of 15 Managers and 350 total employees.• Identified opportunities for member events in food and beverage services that satisfied ongoing member needs and achieved revenue objectives.• Continuously improved member satisfaction through programming, pricing, promotions, and compliance with standards of operations and training.• Recognize as one of the top five properties in the ClubCorp portfolio by effectively changing the culture, food/service, and improving overall member satisfaction scores by 16 points within six months.ACCOMPLISHMENTS• Assisted the general manager in capital improvements in the overall construction of the pool area, which increased the poolside cafe revenue by 40%.• Improved the food and beverage operation by streamlining cost controls and remodeling the Ala carte area, which increased revenue by 41% in FY14.• Oversaw the remodeling process of the multi-million-dollar outdoor bar/grill and event space within the Dallas location.