Oversees Infrastructure and Security Partner Vendors, responsible for Cisco Collaboration teams handling PreSales to Post Sales. Oversees strategic management of relationships with partner vendors and leads, in charge of maximizing company rebates and incentive programs in coordination of collaborative efforts within the organization. Involves identifying and evaluating potential vendor partnerships, negotiating contracts, and ensuring alignment with organizational goals and objectives. Additionally, works closely with internal collaboration teams to facilitate seamless communication and collaboration across departments, leveraging technology solutions to enhance productivity and efficiency. Provide leadership and guidance to both partner vendor relationships and internal collaboration initiatives, driving innovation and fostering a culture of teamwork. Plays a pivotal role in optimizing technology partnerships and collaboration efforts to support the organization's success.

Responsible for leading, planning and management of collaborative technology solutions which involves providing technical expertise and support during the pre-sales phase of projects and opportunities. This includes understanding client requirements, analyzing technical challenges, and recommending appropriate solutions that align with their business goals. Interacts with stakeholders, works closely with cross-functional teams to ensure seamless collaboration and communication across departments. Responsible and accountable for monitoring team performance and ensuring efficient operations.

Interacts regularly with Business Development Managers and Solutions Architects in order to provide proper guidance and aligned direction relative to solutions being offered, delivery of options and strategies from pre-sales to service implementation delivery. Work and collaborate with internal resources, engineers and other practice group leads to bring excellent cost effective solutions. Lead and manages talented UC/Collaboration Engineers and specialists. Leads the execution of Cisco UC/Collaboration delivery through excellence in services and leveraging partners and other third party resources. Ensures company policies and procedures are being adhered to Accountable for customer satisfaction.

Responsible for leading team of talented technical individuals, delivery resources and providing strategic guidance and tactical insight for Collaboration services and engineering. Provide guidance for excellence and aligned execution of Collaboration professional services, implementation and solutions. Operates as the Cisco Collaboration subject matter expert and technical lead, acts as escalation point in addressing customer issues and ensuring effective and long term problem resolution. Produce service installation and configuration standard checklist and tasks. Work closely with Project Management Office to manage delivery, resource allocation and align/solve conflicts. Provides quality assurance to the execution of services and/or support to the Sales Team.

Handle advance UC implementation, work with multi-system for integration. Provide aid to network team in driving strategy and efficient Project execution. Responsible for wide range of voice system, resilience, disaster recovery and implementation support services. Represents the Network Team as the subject matter expert and technical authority for solutions design and implementation. Provide team service improvement plan by identifying areas of improvement and deliver customer solution. Take ownership of incident resolution, diagnosing complex technical issues and feeding back communications to the incident management team.

Provide design, implementation and technical assistance to customers, involves troubleshooting, problem analysis and solutions to hardware, software, installation, configurations, integration, and application.

Responsible for installing, maintaining and supporting computer communication network within the organization and ensure smooth operation of communication network in order to provide maximum performance and availability for users.

Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. Handle inbound and outbound campaign for different clients and accounts.