• Provide technical support to company’s corporate headquarter based in New York City; responsible for hardware and software on location; handle service calls for both corporate and boutiques.• Successfully implement a year-long, company-wide project by performing operating system upgrade and configuration from Windows XP to Windows 7 through the use of Altiris and Symantec Ghost; report directly to Director of IT with project progress in detail on a weekly basis.• Provide top-priority support to C-level executives, and executives directors by meeting deadlines and resolve all technical issues in a timely manner.• Perform routine backup & archival of files to assist with disaster recovery; escalate and identify any critical issue to internal network team.• Follow an established ticketing procedure, providing resolution updates and documentations in detail.

• Provided on-site hardware repair for personal computers, point of sales systems, windows servers, BlackBerry smart phones, iPhones, and other peripherals

• Coordinated and facilitated with principal on seasonal events, music and dance recitals • Processed all of company’s accounting transactions, employees’ salaries, and handled accounting related reconciliation tasks• Prepared agendas and scheduled company meetings, liaison between the principal and instructors to ensure proper communications and reporting practices• Scheduled interviews and conducted screening process for potential hires; trained and supervised new hires• Planned and executed long-term marketing and advertising strategies for future company growth

• Served as assistant to the head of IT department; provided personal assistance to students and staff members on IBM and Macintosh computers.