Dennis Curry work email
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Dennis Curry personal email
I have been working in the Information Technology field for the past 23 years. Starting as Print Operator, to Help Desk, to Jr. Applications Analyst, to Incident/Problem Manager, to Jr. Infrastructure Project Manager, to Manager of Problem Management and more. I possess a strong attention to detail and excellent communication skills. I excel in managing multiple priorities simultaneously while remaining focused on the daily operations and goals with little to no supervision. I am self-motivated with many years of customer service. I’ve worked with executive teams while assisting with multiple priorities and job functions as a part of their team.
Mount Sinai South Nassau
View- Website:
- mountsinaihealth.org
- Employees:
- 29014
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Problem ManagerMount Sinai South NassauNew York, Ny, Us
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Problem ManagerMount Sinai South Nassau Mar 2020 - PresentHicksville -
Incident ManagerAllscripts Mar 2000 - Nov 2019Remote- Directed and coordinated activities with departments concerned with the production of applications and services.- Managed staff, prepared work schedules, and assigned specific duties.- Reviewed activity reports and other performance data to measure productivity, team achievements, to determine areas requiring process improvement.- Established and implemented departmental policies, goals, objectives, and procedures.- Determined staffing requirements, interviewed, hired, trained new employees, and oversaw those personnel processes.- Monitored incident tickets to ensure they were handled efficiently and effectively to provide needed services. -
Infrastructure AnalystAllscripts 2012 - 2013- Worked closely with the infrastructure design and infrastructure operations teams, as well as 3rd party consultants.- Reviewed and analyzed data collected from the Network Services infrastructure reports.- Consulted with the Infrastructure Design Technical Lead to identify current operating procedures and to clarify project objectives.- Coordinated the planning, execution, and change control for multiple projects as assigned. Provided technical expertise and recommendations.- Participated in weekly meetings with the Infrastructure design teams to discuss progress and issues to be resolved, and report the progress on a weekly basis to the Infrastructure Technical Lead.
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Assoc Manager Of Operations CenterAllscripts 2011 - 2012- Managed staff, organized work schedules, and gave out precise responsibilities to staff.- Determined staffing necessities and trained new staff.- Recognized and applied departmental rules, objectives, ideas, and actions.- Deliberated with staff members in regard to issues directly related to the data center and conferred with the executive team members as necessary.- Monitored incident tickets for the Operations Team to ensure they were acknowledged and handled properly.
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Problem ManagerAllscripts 2008 - 2011- Coordinated a rapid and effective cross-sectional response to incidents and major incidents including escalation, follow through, dissemination of workarounds, resolution advice, documentation, and closure.- Coordinated swift and effective handling of major incidents.- Acted as point of communication for all IS support teams and executive management.- Enhanced and maintained Problem and Error Control processes.- Support in-depth investigations into IS related problems in order to minimize or prevent future breaks in service.- Conducted detailed analyses of data gathered via the Service Management process in order to identify underlying issues and to develop effective responses aimed at improving or eliminating such issues.- Lead investigations of incidents and problems, via the Root Cause Analysis.
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Help Desk AnalystAllscripts 2001 - 2008- Managed the processing of incoming calls to the Support Desks via telephone and fax to ensure courteous, timely, and effective resolutions of client issues within the Help Desk Guidelines. Enforced request handling and escalation policies and procedures.- Worked with the Help Desk Manager to ensure 100% compliance of all service levels agreements for the Help Desk with our client.Monitored and tested fixes to ensure problems had been adequately resolved.- Worked with Help Desk Manager to track and analyze trends in support requests based on statistical reports.- Oversaw the development, implementation, and administration of support staff training procedures and policies.- Trained, coached, and mentored Support Technicians and other junior staff.- Monitored and responded to daily, weekly, quarterly, and yearly performance.- Managed internal and external resources for Projects such as implementations, upgrades, and site activations.
Frequently Asked Questions about Dennis Curry
What company does Dennis Curry work for?
Dennis Curry works for Mount Sinai South Nassau
What is Dennis Curry's role at the current company?
Dennis Curry's current role is Problem Manager.
What is Dennis Curry's email address?
Dennis Curry's email address is de****@****pts.com
What are some of Dennis Curry's interests?
Dennis Curry has interest in Health.
Who are Dennis Curry's colleagues?
Dennis Curry's colleagues are Louversia Gilbert, Joellen Pinzon, Carolyn Iocolano, Gila Perk, Janet Prieto, Jillian Burns, Cathi Nicklas.
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