Dennis (D.Jay) Cook, Mhr, Phr Email & Phone Number

Sandy, Utah, United States

Sandy, Utah, United States

-Partnered with center, regional and director leadership for 40 centers (~1500 employees) to promote consistent HR practices and procedures-Authorized job offers/promotions to ensure internal equity while staying within standardized pay bands-Supported and advised center/regional leadership on employee relations matters-Consulted with regional leadership.

Lehi, Utah, United States

• Utilized Workday to onboard 200+ employees a week in conjunction with client needs while working closely with head of recruiting
• Resolved Employee Relations challenges throughout 6 call center teams while acting as counsel to leadership to alleviate employee issues
• Built strong relationships with managers and supervisors by holding meetings to discuss business needs and determining solutions to challenges
• Increased company Form I-9 compliance by implementing and training supervisors on LawLogix (Guardian) software

Greater Salt Lake City Area

• Led out on HR-based training for new leadership based on ADA, FMLA, employment law, progressive discipline, and internal processes to mitigate company risk
• In collaboration with HR team, took ownership for many aspects of HR for multinational mining company including succession planning, training & development, recruitment, and other tasks as assigned
• Worked with 6 Area Managers and 8 Project Managers on construction site locations across US and liaised with ~50 site Personnel/Management to maintain HR consistency
• Worked with Director of HR and over 15 field operations leaders to facilitate, track, and monitor employee discipline and grievances via internal HRIS
• Developed ability to manage conflicts and create solutions/resolutions to benefit all parties
• Initiated utilization of industry salary surveys to boost internal and external pay competitiveness

Phoenix, Arizona Area

• Improved bottlenecks in Standard Operating Procedures through collaboration with 4 project managers by mapping out 150+ processes in project lifecycle
• Assisted in setting up and conducting phone and face-to-face interviews to locate best talent for organization’s needs
• Entered over 100 Purchase Orders into eSUB software to keep up-to-date record of company inventory

Provo, Utah Area

• Ranked by quality assurance specialists in Top 10 out of 250 leasing agents based on ability to engage and empathize with clients
• Trained over 30 new agents to assist with meeting/exceeding given department standard metrics
• Provided apartment leasing information and community selling points to potential clients

Provo, Utah Area

• Provided excellent customer service by addressing questions and concerns regarding customers' home security system.
• Aided with escalated customer calls, assisted and provided guidance to 7 junior representatives, and spearheaded plans to keep the department effective.

Provo, Utah Area

Master'S Degree, Human Resources, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Business Management, Human Resource Minor