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A highly experienced, resilient, self driven, flexible and motivated airport professional with a proven track record of success, supporting a work profile primarily focused around Service Quality and Procurement for airports. Understanding of the complex world of airports and aviation as a result of 40 years service in a wide variety of roles based at Heathrow Airport London. My unique service offering is experience across four key areas of the industry - airport management, airline management, supplier relationships and ground handling.
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Procurement ConsultantVarious Companies Feb 2020 - Aug 2022 -
Senior Procurement Manager AmsterdamMace Feb 2018 - Apr 2019Amsterdam, NetherlandsProcurement focus for the Arcadis/Mace Joint Venture (AMJV) for Amsterdam Schiphol Airport, for delivery of the new pier for operational use in December 2019 and the new terminal for 2023. The size of the terminal is approx 100,000 m2 and will have a capacity of approximately 14 million departing, transferring and arriving passengers every year -
Managing DirectorDd Airport Solutions Limited Jan 2015 - Jan 2018Uk And OverseasI set up a limited company, starting trading in 2015, which offered worldwide airport consultancy to interested clients across a number of key fields. These included:SLA development and airport service qualityProcurement including tendering, supplier selection, negotiation and contract management servicesManpower resource managementOperational readiness and new terminal mobilisationAirport RegulationCommercial innovationVIP, Concierge and premium handlingSecurity consultancyContingency and incident response handling
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Head Of Service Quality ObligationsHeathrow Dec 2012 - Dec 2014Heathrow AirportI worked in Operations Improvement at Heathrow Airport and am responsible for the SQR (Service Quality Regime) as a regulatory requirement - service levels are agreed for a variety of services from security queuing to critical asset availability. Non achievement of targets results in significant payments to the airlines in the terminal affected. Following an organisational change and the introduction of the new Q6 regulatory period, I then worked primarily on the project to source the right queue measurement technology to meet Heathrow's needs. I also supported the Change Programme for the transition of our Security Team Leaders to Security Managers. -
Commercial Procurement ManagerBaa Oct 2011 - Nov 2012Heathrow Airport LondonCommercial Management role engaging with senior stakeholders to Director level, delivering procurement plans including Terminal 2 and 2012 Games.
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Senior Procurement ManagerHeathrow Oct 2006 - Sep 2011Heathrow Airport, Gatwick Airport, Southampton AirportWithin Procurement I sourced the group wide security search equipment deal for BAA Airports, put in place the PRM (Passengers with reduced mobility) contract at Heathrow, completed contracts for the City Logistics services (all coaching activity), private hire providers, Central Bus Station, Rapid Goods Screening Centre, Terminal 5 service provision, cycle2work scheme, third party service provision and others
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Service Quality And Airport Charges ManagerBritish Airways Dec 1998 - Sep 2006Account manager for BAA across Heathrow, Gatwick and Scottish Airports.Development of SQR (Service Quality Regime) and SLA's (Service Level Agreements).Management and development of staff members.Responsibility for other procurement categories including buying electricity and gas.Airport Charges and ATC Account Manager with exposure to NATS, IAA and NAVCAN.Strategic Sourcing and Supplier Management project input -
Airport Service Development ManagerBritish Airways Mar 1994 - Nov 1998Heathrow AirportProject managed introduction of Boeing 777 aircraft at Heathrow Airport for all departments including partnership with BA EngineeringProject management including transfer of Qantas from Terminal Three to Terminal FourContract management of handled airlines including Sri Lankan, Qantas, Canadian Pacific and British Mediterranean Airways
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Baggage Services Executive / Ground Operations PlannerBritish Airways Jul 1987 - Mar 1994Heathrow AirportWorkload modelling and rosteringTrade Union negotiationBusiness planning
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Schedules Planning And Slot Constraints (Scheduling Committee) Revenue Accounts ClerkBritish Airways Sep 1975 - Jul 1987Heathrow AirportSchedule constructionIATA Timetables Meeting slot and handling clearancesAirline negotiations for ground handling Heathrow slot clearancesFare and Ticketing check of passenger flight coupons. Revenue Statistics calculations
Dennis Darwent Skills
Dennis Darwent Education Details
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Course Gate Online TrainingBusiness Administration And Management, General -
Diploma In Travel And TourismDistinction
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Airport ManagementPass With Credit (80%)
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Chartered Institute Of Purchasing And SupplyPurchasing, Procurement/Acquisitions And Contracts Management
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Certificate Of Lean Six Sigma
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Pass. One Mark From Distinction On International Module On Arab Culture -
Pass With Credit
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Institute Of Supervisory ManagementDiploma In Management
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Vyners Grammar School11 Gce O Levels And 3 A Levels (Maths, Physics, Chemistry)
Frequently Asked Questions about Dennis Darwent
What is Dennis Darwent's role at the current company?
Dennis Darwent's current role is Retired.
What is Dennis Darwent's email address?
Dennis Darwent's email address is dd****@****ers.com
What is Dennis Darwent's direct phone number?
Dennis Darwent's direct phone number is +4477699*****
What schools did Dennis Darwent attend?
Dennis Darwent attended Course Gate Online Training, Diploma In Travel And Tourism, Airport Management, Chartered Institute Of Purchasing And Supply, Certificate Of Lean Six Sigma, Lancaster University, Lancaster University, Institute Of Supervisory Management, Vyners Grammar School.
What are some of Dennis Darwent's interests?
Dennis Darwent has interest in Disaster And Humanitarian Relief.
What skills is Dennis Darwent known for?
Dennis Darwent has skills like Procurement, Cultural Awareness, Airline And Airport Customer Services, Project Management, Environmental Awareness, Cross Functional Relationships, Industrial Relations, Negotiation, Commercial Awareness, Logistics, Airports, Airlines.
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Dennis Darwent
United States
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