As AGM, I oversee the daily operations of two luxury properties (440 and 280 units) representing $500M in AUM. Core accountabilities include resident service, landlord relationship management, staff supervision, financial management, maintenance oversight, compliance, marketing, and leasing.• Collaborate with all departments, senior management, and staff on a multitude of issues• Work closely with senior management and ownership on strategic tenant negotiations to boost satisfaction and retention• Deliver exceptional resident experiences while upholding obligations to the landlord and Fair Housing laws• Foster resident appreciation by developing and implementing customized resident relation activities and events• Company representative regarding legal matters at Housing Court; troubleshoot legal issues (holdover cases, lease violations, recertifications, resident conflicts)• Financial responsibilities: manage AP/AR, collect and post rent payments, delinquencies, billing, review and approve bad debt write offs, and invoice credit memos• Prepare annual operating budgets and ensure adherence with budgetary guidelines• Maintain strong vendor relations regarding contracts, billing, and invoice approval/processing• Coordinate move-ins/move-outs and final statements• Assist with leasing and property tours as a Licensed Salesperson• Preventative maintenance and comprehensive roof-to-basement inspections• Personnel management: interview, hire, train, disciplinary action, performance management, and engage with unions (grievance and arbitration processes)Select Accomplishments:• Crisis management: Hurricane Sandy (assisted residents for eight days on-site without power) and COVID-19 (worked on-site as an essential worker throughout the pandemic)• COVID-19 pandemic: ensured adherence to CDC/NYS capacity limitations and social distancing guidelines; installed signage, oversaw regular cleanings, secured PPE, and confirmed staff was properly outfitted with PPE

In this role, I served as a true “right-hand” support to the Executive Director on all administrative and event management endeavors.• Planned and executed large catered events from start to finish; negotiated contracts for private and corporate events• Managed and updated the organization’s website, administered the non-profit foundation database, troubleshot Windows computers and programs, and operated ADT security and fire system • Oversaw scheduling of an incredibly complex club calendar, managed all staff scheduling, and arranged vendor schedules• Ordered office supplies; created brochures/letters, including mail merges; created and distributed large volume mailings• Led historical tours of a National Landmark building; entrusted with opening and closing the building daily

• Created proposals and invoices for Center events• Maintained the Center calendar and scheduled events; arranged vendor schedules• Provided technical troubleshooting for all Windows-based computers and programs

In February 2004, I relocated to Los Angeles with CBRE and transitioned to this role at the Wilshire Landmark building.• Handled accounts payable, tracked invoices for tenants and vendors, and maintained insurance certificates• Created and edited building correspondence, memos, and kiosk directories• Processed and distributed work orders to engineering and maintenance personnel

• Handled concierge services for executive officers of EMI Group (Virgin Records, Capitol Records, Blue Note Records, Manhattan Records, and Angel Records)• Checked-in guests, facilitated security, managed shipping and receiving matters, operated a switchboard, and handled Certified Fire Safety system operator responsibilities

• Proofed and edited copy• Researched and verified market, companies and individuals facts• Acted as a liaison for editors, sources, and the general public • Gathered and reported market statistics to meet deadline requirements

• Provided service to high-profile clients; shipped and received merchandise; operated Key-Track system, switchboard, and Microsoft software

• Provided service to high-profile clients; supervised staff of 25 employees; building union shop steward; coordinated all housekeeping and maintenance; operated Key-Track system and switchboard; shipped and received merchandise