Achieved a balanced profit and loss statement while elevating the take rate by 85%.Enhanced on-time delivery performance by 70 to 80% for a range of esteemed clients including Apple, Western Digital, and Cisco Systems.Provided invaluable expertise to Product, Engineering, and Gateway Operations, offering strategic consultation on performance management initiatives across supply chain operations. Leveraged insights to fuel efficiency gains and foster innovation.

o Leading business implementation and shipment execution for new clients and opportunities.o Act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally) in order to ensure the highest standard of quality.o Ensuring work satisfaction through internal KPIs and SLAs that demonstrate quality delivery.o Implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for customers.o Seamlessly coordinate the day-to-day supply operations with Air, Transload, Trucking, and Warehouse activities within my region.o Analyze data to rate subcontractor performance in order to help enhance performance management initiatives.o Empower client solutions by participating in feedback loops to ensure client needs are met.o Act as a consultant to the regional team, product & engineering and the operations team on various supply chain operations.

Led and optimized air freight export operations, ensuring 100% peak efficiency and delivering positive profit and loss reports to drive strategic decision-making.Proactively expanded expertise across multiple transportation modes, instrumental in maintaining and cultivating client relationships while championing company-wide compliance standards in air export operations.Developed a comprehensive export compliance program that ensured regulatory compliance in all air export transactions

Exemplified dynamic leadership, fostering a collaborative culture and forging robust relationships with branch air export departments.Drove problem-solving efforts through proactive research and active participation, swiftly addressing air operational challenges and refining processes for heightened efficiency.Orchestrated negotiations with airlines, strategically securing competitive spot quotes and contract rates to maximize company gains while minimizing net costs for pharma and perishable business