I deliver directions for strategic planning, supply chain management, logistics, customer service and process improvement aimed at ensuring sustainable business growth. I develop and execute effective strategies to improve operational efficiency and overall business performance. I contribute in the company’s progression by conducting market research and consistently attaining productivity targets.  ■ Refined service delivery standards and maximized customer satisfaction levels by identifying areas of improvement and implementing best practices. ■ Translated missions and strategic objectives into operating plans with clear benchmarks with keen focus on process improvement. ■ Achieved consistent year-over-year improvement in customer service performance levels, operational profitability, and cost control in the most operationally challenging region of US market. ■ Enhanced staff performance by designing and executing skill enhancement training for employees. ■ Fostered and maintained a cross-functional team environment and improved employee morale by establishing a viable pipeline of candidates for internal promotion to cross-disciplinary roles

I accomplished all significant challenges associated with the management of regional transportation, distribution, cash vault services, security, facility management, and fleet administration. I am recognized as SME and led a team of over 3000 direct and indirect reports to ensure timely and efficient cash collection and delivery services, valued at over $150M in annual sales, to thousands of customers across an 18 state Region. ■ Played a key role in the development and implementation of new Loomis values model; People, Service, and Integrity