Dennis Estolano

Dennis Estolano Email and Phone Number

Technical Support Specialist at Accenture @ Accenture
dublin, dublin, ireland
Dennis Estolano's Location
Lipa, Calabarzon, Philippines, Philippines
About Dennis Estolano

Dennis Estolano is a Technical Support Specialist at Accenture at Accenture.

Dennis Estolano's Current Company Details
Accenture

Accenture

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Technical Support Specialist at Accenture
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Dennis Estolano Work Experience Details
  • Accenture
    Technical Support Specialist
    Accenture Jul 2021 - Present
    - Excelled in multifaceted support—Voice, Chat, AHT Action Plans, and both Remote and Local Tech Support. Elevated from AHT Action Plans to Remote Tech Support, showcasing adaptability and skill evolution within the FY23 cycle.- Contributed to Level 2 and Level 2.5 support teams, demonstrating the ability to identify critical business skills and specializations required for optimal operational success.- Pioneered opportunities for team members to broaden their skill sets through exposure to diverse projects and teams, encouraging growth beyond conventional comfort zones.- Championed a culture of continuous improvement by providing regular, constructive feedback to the team. Prioritized skill development aligned with the organization's strategic objectives.- Led internal daily stand-up meetings, ensuring effective communication and cohesion within the team. Conducted audits for ticket assignments to Level 3 support, ensuring seamless support operations.- Participated in Productivity Report, scrubbing ticket, Checking channels and Elevating LMI Sessions in Remote Tech Support Line of Business- Provided Administrative access for AWS, LMI, SNOW, Active Directory, Genesys and VPN to all Service Desk Agent. - Utilized advanced technical skills to diagnose and resolve complex issues for customers and providing exceptional customer service and maintaining a high level of professionalism and empathy in all interactions.

Dennis Estolano Education Details

Frequently Asked Questions about Dennis Estolano

What company does Dennis Estolano work for?

Dennis Estolano works for Accenture

What is Dennis Estolano's role at the current company?

Dennis Estolano's current role is Technical Support Specialist at Accenture.

What schools did Dennis Estolano attend?

Dennis Estolano attended University Of Batangas.

Who are Dennis Estolano's colleagues?

Dennis Estolano's colleagues are Chinam Madhusudan Patro, Beverly Rodenas, Vijendra Yadav, Dharmendra Singh Jatav, Ashish Burra, Sheik Qalandar, Neha Vaid.

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