Dennis Evans Email & Phone Number

Greensboro, North Carolina

Greensboro, Nc

I managed the desktop support team’s daily activities, providing leadership and direction to help deliver solutions for our customers PC client or mobile devices. My group consists of about 10 technicians supporting around 2500 end users within the Volvo Group at the Greensboro site. I enjoy working with various cultures and collaborating with multiple groups to find solutions for global and local incidents and concerns. I create processes which help delivery IT services efficient and effectively. I often work as a liaison between customers and other technical support groups to help deliver new IT services. As a lead in desk side support, I also enjoy recognizing and developing new skills of the technicians on my team.

Greensboro, Nc

I provided internal second level end user support while assuring service requests are handled in a timely manner. Acted as a entry point for case escalations and setting priority on those cases. I enjoyed sharing solutions and creating support documentation. Being a senior technical resource on my team, I was often appointed as the lead technical resource on projects within my qualified areas.

Greensboro, Nc

Project role in which Volvo IT migrated from a Novell to a Microsoft managed client solution. During this assignment, I worked between the Volvo customers and IT project management to help deliver the business demands to new client development team. I helped to define multifaceted project roles, develop migrations processes and providing training for technicians on the new Microsoft solution.

Greensboro, Nc

Entry level desk side support position which I quickly gained knowledge of the Volvo IT infrastructure and launched my IT career.