Dennis Faust Email & Phone Number

Blue Bell, Pa, Us

• Mentor and manage team of BI Architects, Data Engineers, Developers and Data Scientists• Collaborate cross functionally with Sales, Marketing, and Finance teams developing actionable KPI insights to support financial planning, resource management, sales pipeline, and forecasting through real-time dashboards for executive leadership• Drive & originate business development opportunities, and developing customer statement of work (SOW)• Participate in prospective client engagement meetings illustrating to C-level executives the benefits of advance analytics and business intelligence solutions• In-depth business and data process assessment delivering strategic modernization roadmap for clients• Technical leader driving solution modernization and automation delivering actionable business insights targeting predictive and prescription analytics • Experience managing complex BI projects, in alignment with corporate data governance activities• Leadership role in evangelizing tool usage and communication with business stakeholders

Exton, Pa, Us

• Started BI & Analytics practice, presenting the business plan and analytics architectural framework to senior staff for approval and funding while supporting BI using PowerBI and Tableau as individual contributor• Utilize cutting edge technology in data mining, data models, statistical models, geographical analytics, and actionable dashboards to analyze client data and extract salient business insights and data analytics• Expanded use of business intelligence and analytics across company and grew department to support business needs. Managed diverse team of data engineers to analyze vital business aspects delivering actionable insights across multiple enterprise verticals while continuing to personally support BI requirements• Developed the strategic roadmap and analytics service architecture to drive business revenue across multiple practice areas including Commercial Print, Cloud Infrastructure, Invoicing, Healthcare, and Higher Education• Invited to speak at influential conventions to promote data driven concepts and data governance strategies

Exton, Pa, Us

• Founded and launched the Cloud Technology Solutions department, revolutionizing the organizational strategy and vision for the Americas Technology Center• Collaborated with global and regional cross-functional teams to deliver cloud services, solution engineering, consulting and strategic planning initiatives for enterprise clients• Managed the Cloud Infrastructure and SharePoint Development engineering teams to deploy client solutions within Azure, Amazon Web Services, and SoftLayer cloud platforms• Reduced corporate infrastructure costs by 68% via Cloud Technologies• Conceptualized Business Intelligence and Analytics as a NEW service offering and practice for customers

Exton, Pa, Us

• Developed in-depth product evaluations and strategic plans to significantly extend revenue stream• Designed and engineered repeatable enterprise solutions to deliver a 65% ROI• Designed, architected and launched a nationally distributed product, Paper to Send (P2S), generating $1.2 million in new revenue and $130K of yearly residual revenue. Awarded US patent for innovative solution.• Utilized vendor supplied SDK to develop and deploy repeatable solutions involving custom interfaces; solutions widely distributed across the United States

• Led team to complete the 18-month Institutional VOICE System project on time and within budget• Developed VOICE Phase II which introduced speech recognition, a technology exceeding industry standards with regards to response, performance, and implementation ease• Instituted the first multi-language Voice System, which was used to access Vanguard’s asset base• Increased self-service Voice Response Unit (VRU) by 27%, developed customer engagement strategy to increase market share by 14%, and automated time-consuming enterprise resource planning and computer telephony integration operations to streamline productivity by 38%

Responsible for the alliance and on-time production implementation of three enterprise level fault-tolerant system products deployed within the RBOC (Regional Bell Operating Companies). Accountable for the installation metrics, objectives and project management over 20 months, delivering a seamless installation and implementation ahead of schedule and within budget. Provided both technical direction and leadership to the team. Also led two task forces to address selected enhancements and future strategies.Accountable for the installation, deployment and project management of a $23-million dollar network monitoring system for an entire Latin American country directly managing a team of twelve (12) people. Selected as the primary customer interface between the product teams, support teams and various other functional groups. Managed and negotiated multiple contracts for eight (8) major sites within country. Incorporated multiple policies and procedures to assist in meeting the customer’s requirements, elevating customer service to a record high. Collaborated with customer to improve the business relationship and realigned customer’s expectations and attitude. Facilitated the ISO 9000 certification and compliance for several products within the organization. Major contributor to a 38% gain in district revenue.