Product Delivery Manager here, experienced in successfully leading cross-functional teams, managing end-to-end project delivery, and driving technological advancement across various BI Tools & ensuring that service delivery and service support delivery are on time and delivered to the client effectively. • Build & Maintain strong Client relationship to drive business growth.• Business Intelligence Tools and Gen-AI • End to End Operational Tasks & People Management• Following up change management, release management, Incidents, and SR activities.• Worked closely with clients to evaluate various types of Account Deliverables and SLAs.• Business Transition & Transformation• Strategy Planning & CSI

• Handling 9 accounts + IM & CM Team• End to End Operational Tasks & People Management• Developed suggestions for technical process improvements to optimize resources.• Supporting the release activities and hyper care support• Generate / Create user specific reports as demanded by business partners.• Worked closely with clients to evaluate various types of Account Deliverables and SLAs.• Managed implementation of new technological improvements resulting in increased efficiency.• “Client connects” to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.• Project on Account transition✓ Transition Plan✓ Successfully deploy service releases into supported environments✓ Set correct expectations on the performance and use of new or changed services✓ Provide good-quality knowledge and information about services delivery

• Quality Monitoring, Account SLA Reporting & Team Performance Management• Internal and External compliance Audits • C-sat improvement, FTF & AHT.• Business Transition, Incident management and Change management

Incident Manager: Aug’14 – Mar’16• Charged with the co-ordination of resolving incidents as quickly as possible, whilst minimizing the impact on business operations.• Efficient use of vertical and horizontal escalation concepts to resolve the incidents.• Hosting bridge calls and meeting calls amongst the infrastructure support groups for effective closure of incidents according to SLAs.

• Handling E2E Technical Assistance for multiple accounts.• Handling of critical and high priority tickets.

Creating, implementing, and evaluating all human resource department policies, procedures, and structures.Performing quarterly and annual employee performance reviews reportsEnsuring all employee records are maintained and updated with new hire information or changes in employment status.Identifying the company’s hiring needs and managing the recruitment process to ensure it runs smoothly.Responding to employees’ queries and resolving issues in a timely and professional manner.