Dennis Garza Email & Phone Number

Brighton, Co, Us

Greater Denver Area

Denver, Colorado, United States

Fort Morgan, Co

- Manage all retail sales activities including merchandising and market promotions for 65+ stores and 8 territory managers in districts throughout CO, NE, and KS.- Successfully launched TV/internet promotional campaigns, resulting in a 92% MOM increase in sales of the TV/ProConnect bundles in November 2018 and a 41% MOM increase in June 2019.- Manage various product line budgets including $10MM for Home Internet, $180K for TV, and $400K for merchandising. - Created a new training impact team model to support the retail channel in improving key metrics as identified by management, increasing territory sales from $2.3K to $10K per month in 2016 in Kearney, NE. - Designed sales scorecard report tool to effectively review regional sales team performance.- Created the Viaero rural broadband credit customer program (VRBC) to help drive the adoption rate of ProConnect service in rural areas, increasing coverage from 7% of homes up to 18% within a 90-day window. - Launched the merchandising of Apple products in 43 Viaero locations.- Introduced the DISH partnership expansion as a TV-solution to maintain competitive advantage, and adding 273 DISH activations with an incremental 164 ProConnect attachment sales.- Launched DISH Network retail channel plus added wholesale marketing arm through DISH Network call center training and partnership, reducing churn to under 1% and increasing home/internet sales YOY by an additional 55%. - Performed in-depth data review and competitive analysis to strategically install ProConnect radio and optimize ROI, increasing fixed data sales by 212% in 2018 Year-over-Year- Developed and implemented sales commission and bonus compensation plan to effectively drive sales performance companywide, increasing sales by 37% in 2017 and decreasing expenses by 13%.

Livermore, Ca

- Oversaw Verizon & Best Buy partnership for over 200 retail locations within Verizon Corporate and premium agent locations for the Northern California region including a regional team of account managers.- Managed all operational aspects of channel sales and distribution.- Contributed to the creation of a new training program incorporating Xfinity Mobile product knowledge. - Partnered with Verizon to create a new sales flow (GREAT). - Worked with Director to translate sales goals into Account Manager commission programs to drive performance.- Led the strategic growth of all channel sales by continuously identifying and negotiating new channel partnerships. - Managed $15K-$25K monthly commission budget to allocate within Partners and Account Managers.- Measured month RGU targets (revenue-generating units) for the video, home internet, home phone business units.

Livermore, Ca

- Managed television, home internet, and home phone sales activities for over 30 corporate Verizon retail locations and over 50 Verizon indirect locations.- Led, coached, and trained Verizon retail and indirect representatives to demonstrate high service standards and strong knowledge of company products within the TV, Internet, and Home Phone, increasing sales from ~95-100% to target to over 203% to target and becoming #1 Verizon account manager in the nation for 6 consecutive months.- Reviewed reports and provided KPIs presentations to management to adjust business strategies as necessary. - Fostered a customer-focused sales environment to elevate the customer experience by setting clear performance goals and training teams on communication and active listening skills.

Morgan Hill, Ca

- Led, coached, and trained a team of 12 call center agents to increase sales and sales attachment rates.- Acted as liaison between customers, sales representatives, and other internal departments, by taking escalations from frustrated customers, and constructively resolving and diffusing negatively charged interactions quickly and efficiently.- Reviewed customized reports on client accounts, analyzing customer concerns and preferences to develop strategic ways to increase sales and retention. - Collected customer feedback via inbound calls for quality assurance reviews and formulated improvement plans accordingly.- Created and implemented retention policies and procedures to improve retention strategies.

- Identified potential clients through target prospecting, cold calling, and networking.- Set-up new client accounts, and maintain current accounts, acting as their primary point of contact to effectively resolve issues and respond to inquiries, ensuring high customer satisfaction.- Developed and maintained client relationships by maintaining contact and inquiring feedback after purchases. - Entered all relevant client information and feedback using a CRM system to streamline communication. - Nurtured long-term customer relationships and provide relevant company updates and promotions to gain loyalty, referrals and repeated business.- Consistently achieved and exceeded target goals based on company 15 key metrics.