Founder of SPS Group, SPS Supplies ltd, Kenya & Selfserve Payment Solutions ltd, Tanzania - Multivendor ATM and Banking Equipments maintenance Services, Solutions provider and Supplier.Over 17 Years experienced in Multivendor ATM Support services, supporting various financial institutions across east Africa, Kenya, Uganda, Comoros Islands and Tanzania. Experienced in Multivendor ATM Hardware and software Has In-depth knowledge of ATM industry, business products, Solutions, value proposition and Contracts/proposal drafting and negotiations skills

Monitoring ATM Service Level Agreements, building relations with existing and new clients, managing the Service Delivery team, Management at key Customer accounts, team technical support.Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).Understanding and performing various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. Technical Analysis relating to pre & post sales, services, support, upgrade, migration, expansion, contract etc. Attending technical seminars and conferences organized by the principals and technology vendors on the latest technology products and solutions. Organizing training sessions for the staff and customers/custodians on the latest technology development, cyber security etc. to prevent damages on account of such cybercrimes and hacking. Responsible for capturing detailed customer asset information and other data required tocomplete any invoicing or billing activities