Dennis leads Sedgwick’s 24/7 care team supporting claim intake and tier one support for workforce absence, disability, leave, casualty, and property claimants. In his role, he guides a team of 2,500 care team representatives and support colleagues, who assist claimants and clients as a first line of contact to get care and compassion they need. Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

Responsible for delivering expert and professional clinical advice and care as part of our broader Managed Care product offerings. Clinical Consultation 24/7 Triage nurses provide injured and ill workers compassionate, clinical care on their journey to a quick and healthy recovery. Ancillary Care Networks provides Durable Medical Equipment, Home Health, Translation, Transportation, Dental, Hearing, and Diagnostic scheduling services through a deep and broad countrywide network. Our mission is to reduce risk and get people and organizations back to health, work, and productivity.

Talent executive who led all campus recruiting, talent acquisition operational support, programs and technology, and contingent worker programs. Collaborated closely with business leaders on creating a diverse workforce through intern programming, sponsorships, and hosted networking events. * Streamlined/automated critical processes to increase business value and reduce operating expense.* Modernized the campus recruiting model by reducing target schools and introducing virtual technologies to broaden access to students at lower cost.* Led the transition to a new Managed Service Provider, reducing expense and improving performance.

Operations executive who streamlined critical initiatives essential to achieving personal lines growth, retention, and expense objectives. Owned workforce/capacity management, compliance, quality assurance, licensing, rewards and recognition, sales compensation administration, processing support, and post-sale fulfillment.* Restructured several teams, events, and programs and achieved several million dollars in expense savings while sustaining high engagement and satisfaction of employees and event attendees. * Achieved significant productivity gains among teams by consolidating processes, while increasing investment in tasks prioritized as more value to the organization.

Direct sales channel executive focused on personal lines property and casualty new business sales, policyholder retention, customer satisfaction, talent development and employee culture. Collaborated with marketing, product, support operations, and analytics groups to achieve aggressive growth targets. Administered $2.1B in in-force premiums and 1.45M policies. Managed over 3.5M calls and 350,000 new business policies annually. * Grew in-force channel premiums from $1B in 2010 to $2.1B in 2016.* Achieved annual agent productivity gains of 7% via improved processes, technology, and partnerships with marketing and product teams to improve lead quality and risk eligibility. * Boosted product cross-sell rates by 25% through restructured performance incentive plans.* Maintained annual attrition rates to less than 20%, staffed open positions with employee referrals at 50%, and filled 95% of open front-line supervisor/manager positions with internal candidates.

Led operations and call centers, by providing strategic direction and driving key operational activities within mutifunctional commercial lines insurance processing centers in various locations. Directly managed staff of 200 employees, over 4.4M time-sensitive transactions annually, and approximately $2.2B in written premiums for small commercial lines.

Championed role as operations leader for underwriting analysis, policy support, and customer service functions, with staff of over 110 insurance professionals. Managed policy and premium growth, profitability, acquisition cost metrics, strategic and tactical planning, process improvement initiatives, compliance and quality, human resource policy, and talent development.* Reengineered processes, virtualized activities, and consolidated processing, resulting in 20% staff reduction, saving approximately $2.4M in annualized expenses.* Increased operations staff productivity annually by 25%.