Dennis Goodspeed Email & Phone Number

• Produce technical documentation, including over 60 documents covering maintenance tasks, systemlanding pages, troubleshooting pages, and system configuration for network infrastructure
• Installed and configured office network infrastructure and conference room technology includingFortiGate firewalls and Aruba switches and access points in 5 offices
• Perform regular routine maintenance on network infrastructure including security patching, firmwareupdates, wireless network scans, and configuration audits
• Monitor, diagnose, and resolve network communications problems on campus-wide technology such asswitches, wireless networks, firewalls, and DNS/DHCP issues
• Carried out a project to configure 802.1x on all switch ports throughout the main campus and externaloffices, enabling certificate-based security on all corporate networks
• Collaborated on the network architecture in new corporate spaces, including indoor and outdoor spacesin a new campus building and a manufacturing warehouse

Provo, Utah, United States

• Utilized a ticketing system to support end users, resolving 20-30 tickets per week
• Imaged and configured 5-10 devices per month, including laptops, desktops, and rack-mount devices
• Documented technical processes for IT and Engineering departments for setting up VLANs onswitches, renewing device certificates for 802.1x, and Remote Desktop
• Troubleshot several hardware issues per day relating to monitors, laptops, printers, and peripherals
• Organized and coordinated weekly and quarterly meetings for the IT department
• Coordinated with external vendors to resolve issues

Provo, Utah Area

• Collect products and compile them according to customer orders ensuring orders are exact
• Operate large machinery in a high paced environment while monitoring package flow and adjusting work speed to match demand and deadlines
• Adapt skills according to the needs of assigned station for the day, helping colleagues on their stations when the need arises

Kaysville, UT

• Led a team of 3 people in various maintenance projects by coordinating and working with city council and other city leaders
• Headed weekly organizational meetings to ensure the efficiency and productivity of my team
• Coordinated as a team to maintain and oversee several sporting events, including a National Girls Fastpitch Softball Tournament
• Maintained 10+ parks using patience, determination, and a proactive attitude toward providing high quality service to park-goers

Provo, Utah

• Taught 4 new employees how to use specialized machines and how to provide quality customer service
• Performed a variety of tasks including preparing and cleaning food stations and maintaining kitchen equipment all in accordance with OSHA and food handling guidelines