Dennis Goodspeed Email & Phone Number

• Produce technical documentation, including over 60 documents covering maintenance tasks, systemlanding pages, troubleshooting pages, and system configuration for network infrastructure• Installed and configured office network infrastructure and conference room technology includingFortiGate firewalls and Aruba switches and access points in 5 offices• Perform regular routine maintenance on network infrastructure including security patching, firmwareupdates, wireless network scans, and configuration audits• Monitor, diagnose, and resolve network communications problems on campus-wide technology such asswitches, wireless networks, firewalls, and DNS/DHCP issues• Carried out a project to configure 802.1x on all switch ports throughout the main campus and externaloffices, enabling certificate-based security on all corporate networks• Collaborated on the network architecture in new corporate spaces, including indoor and outdoor spacesin a new campus building and a manufacturing warehouse

Provo, Utah, United States

• Utilized a ticketing system to support end users, resolving 20-30 tickets per week• Imaged and configured 5-10 devices per month, including laptops, desktops, and rack-mount devices• Documented technical processes for IT and Engineering departments for setting up VLANs onswitches, renewing device certificates for 802.1x, and Remote Desktop• Troubleshot several hardware issues per day relating to monitors, laptops, printers, and peripherals• Organized and coordinated weekly and quarterly meetings for the IT department• Coordinated with external vendors to resolve issues

Provo, Utah Area

• Collect products and compile them according to customer orders ensuring orders are exact• Operate large machinery in a high paced environment while monitoring package flow and adjusting work speed to match demand and deadlines• Adapt skills according to the needs of assigned station for the day, helping colleagues on their stations when the need arises

Kaysville, Ut

• Led a team of 3 people in various maintenance projects by coordinating and working with city council and other city leaders• Headed weekly organizational meetings to ensure the efficiency and productivity of my team• Coordinated as a team to maintain and oversee several sporting events, including a National Girls Fastpitch Softball Tournament• Maintained 10+ parks using patience, determination, and a proactive attitude toward providing high quality service to park-goers

Provo, Utah

• Taught 4 new employees how to use specialized machines and how to provide quality customer service• Performed a variety of tasks including preparing and cleaning food stations and maintaining kitchen equipment all in accordance with OSHA and food handling guidelines