As part of the Stamps.com company, GlobalPost is the international shipping carrier of choice for small to medium-sized businesses. Through our world-class customer service, easy-to-use technology, and seamless integrations with the world’s top shipping platforms, we help retailers expand into new international markets while saving them money.• Provide above and beyond service to customers and vendors• Work directly with vendors and internal departments to drive fixes, enhancements, and training as it pertains to GlobalPost• Prioritize support and inquiries for Tier 1 and Tier 2 department according to impact, SLA, and FIFO• Resolve technical incidents within SLA• Identify root causes of problems and escalate to appropriate channels as determined• Act as face of ‘GlobalPost’ support when working with Suppliers• Train our Account Managers and our E-Commerce sister companies on internal procedures and support• Manage cross functional and organizational projects related to Support and Product issues and enhancements

Experienced Senior Implementation Specialist and Team Lead with a demonstrated history of working in the computer software industry. Strong information technology professional with a proven technical ability to resolve and explain on many levels of complexity. Skilled in Customer Support, Technical Support, Software Implementation, Application Programming Interfaces, and Remote Desktop.• Plan and lead multiple software integration projects concurrently• Outstanding customer service skills with emphasis on resolving issues at point of first contact• Preferred support contact among multiple clients and partners.• Supported multiple E-Commerce shipping application platforms support inquiries• Demonstrated ability to create a positive experience and outcome for the customer• Interaction with customers as technical advisor on matters related to integration, data migration, internal software tools and technical support• Created API/ODBC integrations as well as custom C++ / XML scripts based on customer needs• Worked directly with vendors/partners on all types of accounts (Domestic and International). Created support documentation for internal KB articles that supported entire team• Participated in development activities including testing, implementation, and quality assurance during quarterly code releases• Cross functional team management during implementations of high-level customer onboards as well as high level issues

Responsible for technical aspects within company such as maintaining database integrity, network and desktop administration. Created various databases used within the company using Microsoft Access. Other duties included Customer Support for clients and dispatch of crews to customer sites. Also interacted with insurance adjusters, sub contractors as well as other companies such as Home Depot.

Oversaw all Windows 2000/XP workstations and Fedora Linux servers. Custom built 40+ desktop workstations. Responsible for overseeing connectivity and communication between custom MS Access frontend and Linux servers. Oversaw company phone/internet system and stayed proactive in telecommunication plans that saved the company thousands of dollars annually.