I hold over 17 years of experience ensuring timely and efficient resolution of complex technical issues, identifying root cause analysis, and working closely with development teams, I am confident in contributing to your customer's success.My track record of success in managing customer escalations from planning to deployment while maintaining focus on timelines, scope, and budget. Throughout my career, I have gained a deep understanding of engineering best practices, such as Agile methodology, continuous integration, and test-driven development. I am a customer-focused manager, adept at tracking customer satisfaction levels through Medallia & NPS reporting analysis.Further, I can grasp and apply new procedures quickly while organizing and prioritizing conflicting tasks to meet deadlines and adapt readily to new challenges.Below are my direct qualifications:o Instrumental in assessing and mitigating potential risks that may impact project timelines or budgets and escalate issues when necessary.o Skilled in fostering a collaborative and productive team environment, promoting transparency, trust, and open communication among team members and stakeholders.o Well-versed in monitoring team performance and identifying areas for improvement, implementing solutions and best practices to continuously improve team productivity and quality of work.o Superb presenter, proficient at building skilled teams and cultivating strong relations with colleagues, senior leadership, and stakeholders while promoting unmatched collaborations and sound ethics.