Supports business at JKIA (JKIA, OCC and Cargo Center) headquarter (including Headquarter/Base, Pride Center, Barclays Plaza or Nairobi Sales offices) and Kisumu International Airport • End users’ devices configuration, devices rollout and systems deployment. This includes Microsoft based Desktops / Laptops, MacBook's, Android / IOS Tablets or Smartphones, boarding pass Scanners/ Printers, baggage printers, ticket printers and IP-based telephony handsets.• Troubleshoot problems with end user devices, systems, scanners, printers, telephony sets, and network devices.• Develop mitigations, workarounds, and permanent solutions.• Support other Technology processes such as equipment disposal, asset management, end user security, Technology customer engagements and systems delivery projects.• Research, identify and suggest possible improvements on Technology policies and processes.• Identify, mitigate and report any potential Technology risks in the user environment.

IT Service Delivery, provide to ensuring timely resolution of incidents and fulfilment of their service requests. Provide workarounds or mitigations whilst escalating unresolved issues to the next level of support and proactively providing feedback to IT customers on the status of their issue or service request

Manage network engineering while on the field and in the main office for effective running of operating systems and applications reducing glitches by 25% Record keeping and reporting of escalated issues to appropriate internal software developers for resolutionsData management of patient files both hard and soft copies in compliance to the facilities record keeping system

Repairing and replacing computer operating equipmentTesting new technical applications and softwareTraining staff members on utilization of the computer system, application and resourcesTrack policies and procedures of the company systems in order to comply with expected IT regulations