Manage an average caseload of 14 hospice patients, coordinating and overseeing end-of-life healthcare needs. Collaborate with interdisciplinary team members to develop comprehensive care plans for patients, ensuring continuity of care. Conduct thorough assessments of patients' medical conditions, identifying appropriate interventions and treatments. Advocate for patients' rights and ensured they were comfortable and pain-free with dignity during their end-of-life journey. Collaborate with social workers and other healthcare professionals to address patients' psychosocial needs. Provide emotional support and counseling to patients and their families.

• Nursing consultative services for intellectual and developmentally disabled adults• Implemented workflow process improvements resulting in increased productivity• Primary telephone triage Registered Nurse contact for Delaware • Primary caseload includes 12 group homes with 36 patients• Expert user in Microsoft Office and Therap

Completed Critical Care Residency Program. Worked in Surgical ICU and Cardio Vascular ICU.

Manage the Safe Deposit Box Document Imaging Project.

• Manage a staff of Legal Operations Specialists and Legal Operations Leads in conjunction with Analysts, and Paralegals to ensure efficient execution of statutes in the monthly administration of over 40,000 legal cases.• Track and monitor productivity and compliance .• Develop strategies for and manage line of business risk management programs. • Collaborate with all internal and external stakeholders associated with legal orders served on Wells Fargo resulting in mutually benificial alliances. • Utilize quality controls and process improvement methodology to improve service delivery to customers and increase operational efficiencies.• Philadelphia Diversity Program Chairman 2007 to 2013 Operations Manager I, Enterprise Utility Services• Monitor vendor contracts and service level agreements for Northeast Operations.• Evaluated vendor performance to contracted requirements.• Built relationships with internal and external customers to deliver on time results. • Business Continuity Plan administration and simulation testing facilitator.