Dennis Kramer Email & Phone Number

Virginia, United States

• Responsible for supporting all SRE incidents, which includes P1, P2, P3 and P4. Classifying and documenting all incidents and carrying out support, assisting and driving all incidents, regarding investigation.
• Drive and enhance collaboration with other Command Support members and Commanders, Customer Support, Application teams, Release Engineering leader and cross-functional teams to lead real-time incident management
• Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
• Continuously improve and enhance the internal framework, methodology, processes, and tools
• Developing and maintaining key practice capabilities
• Collaborating with SRE Teams and Infrastructure teams to identify requirements

Glen Allen, Virginia

• Responsible in supporting both the technical and communication relationship between our business and IT partners. Supporting a vast number of Risk and Financial Technologies applications and infrastructure tools and.
• Effectively manage troubleshooting and recovery of complex production incidents, from low to critical impacts
• Drive incident resolution through a systematic problem-solving approach, coupled with a strong sense of ownership and drive
• Actively participate in teams’ Agile/Scrum stories (project work) to streamline and enhance day to day operations of the team
• Create, manage and utilize appropriate technical procedural documentation (run books)
• Proactively monitor all of the applications and infrastructure behind Capital One’s external and internal customer facing services including their availability, latency, performance, and capacity

Capital One - IPS Bank Commercial

• Responsible in supporting both the technical and communication relationship between our business and our IT partners. Highly relational in nature requiring daily interactions with the business, our IT partners, and our.
• Ensuring technology operations systems are up and running through active monitoring development and response and repair
• Tracking and ensuring resolution to production issues
• Acting as an escalation point for on-calls
• Facilitating Problem Management through the Defect channel
• Monitoring application performance management and capacity planning

The Hartford Insurance Account

AVAILABILITY MANAGER JUNE 2011-MAY 2014Responsible for 24x7 oversight of all critical incidents affecting application and infrastructure platforms. Coordinate technical resources to achieve root cause analysis. Facilitate bridge calls, driving incidents to resolution. Act as liaison between technical and customer resources to assess business impact and.

West Creek Facility, Richmond, VA

• Managed infrastructure projects for the banking and IT business groups.INFRASTRUCTURE PROJECT MANAGER / SOLUTIONS ENGINEERING PLANNER JANUARY 2011 – MAY 2011Responsible for ensuring that consistent delivery of.
• Works with architectural standards, develops project requirements and controls for platform and application integration
• Coordinates with multiple suppliers and vendors on integrating diverse technologies
• Coordinate technical resources and liaise with the customer to build infrastructure for applications; i.e. Servers (VM), storage, SQL, Citrix, etc.
• Manage network resources to expand and evolve the enterprise; i.e. Routers, switches, BigIP, firewalls, etc.
• Provide weekly status reports for project metrics and coordinates supportability on IT projects during project planning and deployment/implementation

Capital One Data Center In Glen Allen, VA

• Manage and provide technical support for global enterprise-wide system outages from initiation through recovery. Lead technical teams and provide guidance in incident resolution within SLA timeframes, to ensure all.
• Managed operations setup and testing for support functionality during a significant customer data center migration.
• Provided voice and network testing and training during build out of customer’s primary disaster recovery hot site.
• Coordinated efforts to integrate key customer subsidiary into a standard monitoring model.
• Trained employees on process execution and documentation maintenance. Tools used include BMC Site Scope, HP Service Desk/Manager, Peregrine Service Center, HP Openview, Patrol Enterprise Manager, BAC Dashboard.