Dennis Laguna Email & Phone Number

Nashville Metropolitan Area

•Territory Manager of K-12 and Higher Education clients in Georgia and North Carolina, •Developed and shaped the culture of education with introduction of Azure, Windows, M35 licensing and Surface hardware frameworks. •Influenced the use of adapting AI on day-to-day activities and uses of ChatGPT in navigating complex engagements and frameworks. •Created and maintained relationships with Microsoft partner vendors to practice formal learning and storytelling with educators and surrounding communities to ensure effective utilization of Microsoft training, tools, and solutions. •Managed and worked across multiple teams in and outside of Microsoft, establishing trust and reliability in cohesion working simultaneously with multiple vendor teams and individual vendor, internal and client relationships, across multiple projects. •Developed new and current Microsoft licensing renewal contracts ranging from $20,000 to $1.2 million each on M365, Azure and refreshing of hardware devices and following end of life cycles on Surface and OEM devices.

•Partnered on adopting end users on Microsoft services such as Office Suite, Microsoft Teams, Power Automate, Projects, and Power Bi for companies like UPS, Coca-Cola, and Caterpillar; Education institutions like Middle Tennessee State University, Georgia State University; also, government agencies like the City of Atlanta, GA, Charlotte, NC, amongst more. •Collaborated in producing and leading live and recorded large audience with customer-facing content on Microsoft Teams Live and meetings, including customized content for new and reoccurring customers in both English and Spanish.

•Modernized and managed commercial small to medium sized business accounts providing streamlined solutions un a digital workspace with cloud and hardware sales. •Managed accounts as a primary point of contact for new and existing clients; developing a trusting and advisory relationship for them and their business needs. •Also, part of the team assisted during the 2020 NBA Bubble in streaming on Microsoft Teams for the NBA and fan participation. •Featured in pilot program on gaining back lost customers and re-establishing their trust and needs in the company. •Created 1-of-1 training and sample services and hardware to display for clients’ best uses. •Became an integral part of the team from a bottom 5 to a top 10 out of 94 in the company on performance in opportunity creation and execution by focusing on establishing client relationships, understanding the needs and wants of their businesses, resulting in a reoccurring client bond. Including that of New Orleans Saints, N.O Pelicans and Atlanta Falcons.

Nashville, Tennessee, United States

-Focused on selling products, services and solutions by getting to know customers and helping them reach specialized solutions for their needs. Leveraging on-line resources, local tools and on peer knowledge in order to further grow knowledge and excel in customer services and support. Consistently was able to reach customer solutions within their budget, while surpassing store and corporate sales goals expectations. Improving and increasing store revenue, credit applications and customer relationships. Surpassing million-dollar sales revenue each year and ranking number one in sales each year.•Planned and built out homes and businesses security system layout plans and mobile devices including contract plans.

Nashville Metropolitan Area

•Managed hotel operations of 15 people, creating and maintaining hotel settings, guaranteeing guests’ stay and experience. •Maintained and improved relationships with reoccurring clients and business on bulk bookings on contracts. As well as contracts on hotel vendors and services, negotiated contracts and rates for business bookings and vendors.

San Diego Metropolitan Area And Los Angeles, California

San Diego, California, United States