Dennis Lanham Email and Phone Number

Supervision of associates and inventory management in a fast paced environment..

Parts Manager

Managed day-to-day operations of the Branch, including profit and loss and budgetaryresponsibilities.• Maintained oversight of operations for the Product Support end of the business, with dailyinteraction with the Sales staff and Regional Sales Manager.• Supervised staff comprised of sales, parts, service and product support.• Led a successful, clean, organized Parts and Service department• Resolved customer satisfaction issues by responding and creating solutions for any and allcustomer complaints regarding equipment performance, billing issues, etc.• Originated work orders for customer and Company machine repairs.• Developed competitive service repair quotes for customer’s machines.• Supported multiple lines of construction equipment with the main line being John Deere. Alsosupported Gehl, Indeco breakers, NPK breakers, Broce Broom, Talbert and Interstate Trailers.• Coordinated all rental equipment activity which included the initiation of the rental contract,insurance verification, hauling and inspection of machines when returned from rental.

Operations Manager for nine (9) Holt Equipment Company locations throughoutIndiana and Kentucky.• Established operational goals, including definitive measurements for nine (9) Parts Departments.• Mentored Branch Parts Department managers to reach higher level of goal achievement throughcoaching.• Responsible for company-wide stocking decisions, parts ordering and purchasing.• Developed and implemented processes for the handling of parts transfers between Branchlocations for better efficiencies of scale and customer satisfaction.• Reduced zero-sales parts inventory from 35-40% in 2006 to 14% in 2012.• Coordinated monthly returns to John Deere and yearly returns to vendors such as Gehl, Indecoand NPK to ensure appropriate inventory levels and minimize dead stock.• Designed and implemented standardized operating procedures between all 9 Branches sites.• Coordinated and lead Parts Manager’s meetings as a means to enhance overall communication.

Charged with management and oversight of Louisville Branch operations, including sales, partsand service.• Managed 45-50 employees with the assistance of the Department Managers• Developed and implemented departmental goals for all departments.• Assisted Department Managers in problem resolutions.• Maintained ownership and responsibility for the successful operations of the Parts Departmentwhile operating as Branch Operations Manager.

Designed, organized and arranged the Parts Department from the ground up for the newlyformed Company, which began operations in Louisville in July of 1999• Purchased all shelving, cabinets, forklift and etc. needed to set up the Department.• Managed 1 to 3 parts department employees.• Set monthly and annual sales and profit goals for the department.• Sales and profits grew steadily every year.

Responsible for parts inventory control.• Managed 7-8 employees.• Oversaw parts warehouse operations.• Coordinated delivery of parts to satellite stores.• Worked closely with the Service Manager to procure parts needed for machine repairs in a timelyand cost effective manner.

Setup of the department from the floor up.• Purchased all shelving, cabinets, etc. and parts inventory needed to establish new department.• Parts inventory control management.• Managed 1-2 employees.• Oversaw warehouse operations.• Responsible for all shipping and receiving operations.• Parts sales began in 1989 at approximately $100,000 annually and grew to approximately $1.2million annually in 1996.

Oversaw and managed parts counter operations.• Maintained parts display shelves on the sales floor.• Assisted Parts Manager as needed.