• Chief of Staff for the Advanced Network Technical Support organization, a Tier 3 multi-vendor, multi-technology global team. • Responsible for a $30+ million-dollar expense budget for the Advanced Technical support organization, results consistently within 1% of target. • Led the development, requirement gathering, funding, itinerary and content of a new PKI Security Certificate training course which provided significant benefit to multiple organizations.• Defined, developed, integrated, launched and managed the DevOps practice in the Advanced Technical Support organization, across multiple technology domains• Product owner for multiple DevOps tools that coordinated the efforts of the larger team. Efforts in the development and launch of the tools increased efficiency and utilization for the stakeholders, the users, in addition to the 30 plus large scale projects that were impacted.• Championed the DevOps Cadre team to coaching and development work with individual project System Engineers (SEs) and Technical Points of Contact (TPOCs) focused in the areas of Failure Modes, ASPR compliance, Ops User Stories, Ops Requirements, and Finished Goods SREs.• Responsible for human resource activities, development and reporting on work drivers that support and justify the organizational headcount.• Defined, developed, integrated, and launched numerous new procedures, best practices and processes to drive desired organizational and company results• Successfully led the Mobility ATS organization efforts in implementing the International Global Resource initiative which has led to a substantial cost savings to the company, an increased talent pool for future new employees, and a more diverse work group• Company certified in both Six Sigma (Green and Orange Belt) and Agile programs. • Led discussions with senior leaders from both internal customers and Technology organization to understand the business needs and technology strategy.

• Successfully acted as the project lead on the deployment of Non-Ethernet SIAD devices nationwide. Led team of Project Managers across all 11Alcatel Lucent markets in installation and integration of more than 1,500 Tellabs SIADS. Initiated and instituted all policies / field notifications and job aids surrounding this endeavor.• Established and led the initial CUTR team – a nationwide initiative to address executive level concerns surrounding high level congestion sites.• Served as the supervising manager in the summer intern program for 2 consecutive years for the CPDO organization. Acted as both mentor and manager for the yearly intern. Determined overall responsibility of the intern project, coordinated activities to ensure that the intern was successful in the interns’ goal.• Contributed heavily in the design of templates for the Granite Works application that was deployed by the Circuit Path Design and Ordering team. Managed the subject matter expert in Granite Works.

• Successfully collaborated with the Wireless National Dispatch Center and Field Operation markets throughout the country to improve the Dispatch system in the Mobility environment. • Provided Technical and Dispatch Effectiveness training / Analysis to National Dispatch Center, Field Operations Leadership and technician level resources that improved efficiency and performance results with respect to MTTR and technician daily dispatch routing. Created and distributed Best Practice Job Aids. • Represented HQ Field Operations staff in providing Technical Support, Metrics Report Training and Performance results Nationally in RVP meetings and on National Bi-Weekly Field Leadership calls. • Served as a Subject Matter Expert for the Wireless Dispatch Center, HQ Field Operations Staff at C&E VP Level meeting revealing Wireless Dispatch Strategy, HQ Staff Reporting and continued Dispatch Effectiveness initiatives to serve as standards in the One ATT environment. • Successfully collaborated with Metrics Reporting team to design and develop HQ Web based Standard Field Operations reporting consisting of ESM LITE, MTTR, Ticket Return Rate, Completion Rate, Scorecards and technician / manager performance. • Continued Optimization of Wireless National Dispatch Center and FORCE dispatch software that drove multiple efficiency and process improvements resulting in a reduction in technician drive time and dispatch ticket levels. • Worked directly with the Mobility Network Reliability Center to develop and deploy numerous productivity increasing policies, to include the save a dispatch function which coupled both alarm deferrals and alarm counters.

• Individually responsible for more than 50 UMTS, TDMA and GSM sites in Orlando, maintained system equipment at optimum levels that exceed AT&T Mobility Quality standards. Sites were spread across highly visible areas surrounding the theme parks, all efforts and actions were needed on a near immediate basis.• Lead member in numerous endeavors in the Orlando market including the implementation of multiple microwave rings, the deployment and further modifications of the Lucent PSAX platform, and the successful launch of the UMTS, GSM, ADIT, and RXAIT product lines.• Successfully met performance objectives and all project timelines with the utilization of minimal external resources• Successfully met all Cell Site deployment objectives established by upper management. Included over 20 new sites and various temporary cell site configurations.• Lead member in a team that successfully deployed an 850 Mhz cell site UMTS network consisting of over 200 sites in the Orlando / Daytona / Melbourne markets.• Trained various technical resources in the operation and maintenance of Ericsson TDMA, Nokia GSM and Ericsson UMTS base station equipment. Acted as subject matter expert on all base station equipment from multiple equipment providers.• Successfully directed all operational network restoration activities related to 3 hurricane events that impacted the Orlando market. This included the dispatch and maintenance of portable and fixed location cell site generators, repair of tower facilities and tower lights, replacement of damaged power plants and batteries and the return to service of all network related equipment.

• Solely responsible for 35, TDMA sites , maintained system equipment at optimum levels.• Facilitated communications and participated in the development of standard operational procedures.• Acted as the subject matter expert for Ericsson base station equipment for the state of Alabama. Assisted in troubleshooting endeavors with other engineers as markets deployed Ericsson equipment throughout the state.

ested/Installed wireless radio equipment in both the PCS and GSM format within different markets spread throughout the eastern part of the country.• Performed system acceptance testing of digital switching interfaces.• Acted as Site Manager for opening of Philadelphia office, oversaw daily actions of 10+ employees.• Trained various technical resources of function and installation of both RBS 884 and GSM 2000 equipment lines.

2841 - Ground Radio Repair - Student / Instructor